Umesh Kumar Email & Phone Number

Melbourne, Victoria, Australia

Auckland, New Zealand

As part of my Executive MBA Massey University Academic Engagement for the Applied Global Governance course, I served as the Independent Board Reviewer for NZTech’s Board Excellence Review. This role involved:- In-Depth Interviews: Conducted comprehensive in-person interviews with key board members.- Strategic Meetings: Attended multiple high-level meetings to assess board dynamics.- Detailed Analysis: Analyzed board operations to identify strengths and areas for improvement.My work culminated in a transformational summary that offers actionable insights and recommendations, enhancing board effectiveness and alignment with organizational goals. This engagement highlights my dedication to advancing governance practices and strategic oversight.

Christchurch, Canterbury, New Zealand

• Actively leading technology innovation and companywide leadership as the current leader of Microsoft ANZ Business Application Community of Practice (CoP).• Proactively mentoring consultants technically and in overall professional development, resulting in significant performance enhancements and consistently receiving excellent feedback.• Plan, manage, and execute unique projects using technically sound plans and an integrated master schedule to support development.• Leading end-to-end Microsoft Business Application development and implementation and complex migrations (using Azure Synapse and Azure Data Flows).• Strategically orchestrating clients' transitions from legacy systems to Microsoft Business Applications, delivering transformative and streamlined business solutions.• Innovatively leading pre-sales efforts, crafting persuasive solutions, and building robust client relationships to achieve impressive conversion rates consistently.

Hong Kong Sar

I led a strategic consulting engagement for HSBC Life, Hong Kong, focusing on defining the purpose of a Global Life Insurance brand. Winning the Consulting Pitch, I showcased innovative strategies within the industry as part of my Executive MBA international study tour.

Ashburton, Canterbury, New Zealand

• Drove innovation and continuous improvement projects to optimize current business processes, streamline operations, and deliver value, resulting in savings $$ back to the business in 2022(Q2), demonstrating leadership in driving change and achieving results.• Defined transparent cost and charging models, ensuring adequate funding to meet development and capacity needs while managing budgets across multiple projects to deliver on time and achieve complete objectives.• Led a team of professionals in delivering digital solutions to 6 business units, managing team performance through goal planning, feedback, growth opportunities, and performance conversations.• Managed IT vendors, including relationships, negotiations, and escalations, and brought in new partners aligned with the technology roadmap, demonstrating strong leadership in vendor management.• Developed a project roadmap, established tools and processes for managing from concept to deployment, and implemented best SDLC practices such as DevOps and Automated Pipeline, demonstrating strong leadership in project management.• Managed Enterprise Information Integration, combining data residing in different sources and providing business segments with a unified view, demonstrating strong leadership in data management.

Canterbury & West Coast, New Zealand

I was contracted by Intergen Limited (Capgemini now) Christchurch, New Zealand to join as an Senior Business Applications Consultant. My role included:- Identify and define the problem statement. Evaluate the solution options and provide recommendations.- Driving innovation in the organization by leading POCs (D365 Omnichannel, Customer Voice) of modern technologies to solve business challenges- Communicating and implementing new Wave features and enhancements in D365 to the management and employees.- Collaborating with third-party developers on various projects to assure solution quality and provide technical direction on system analysis.- Participating in every aspect of the implementation from analyzing the customer’s business requirements to configuring the Microsoft D365 application to meet the customer’s needs- Performing detailed analysis and review of developer’s work to ensure quality solution delivery- Ensuring the release of quality solutions that provided intuitive and secure experiences for stakeholders and end-users.

Canterbury & West Coast, New Zealand

Advanced through a couple of promotions, culminating in a previous Product Lead role managing the firm’s CRM application development activities for different CRM on-premises versions (2013, 2015, and 2016). Provide cradle-to-grave oversight of managing different vendors, design, development, documentation, testing, and rollout of Dynamics CRM application.

Christchurch, New Zealand

I was contracted by Meridian Energy Limited, New Zealand to join as a CRM Product Lead - Microsoft Dynamics CRM to extend the solution to incorporate processes further helping the organization to increase the end-user uptake.Advanced through a couple of promotions, culminating in a previous Product Lead role managing the firm’s CRM application development activities for different CRM on-premises versions (2013, 2015, and 2016). Provide cradle-to-grave oversight of managing different vendors, design, development, documentation, testing, and rollout of Dynamics CRM application.- Led a team of CRM Consultants, Testers, BA's – a team of members (permanent and contractors).- Reduced development budget by performing most of the development in-house while increasing service levels and improving product stability.- Oversee business engagement and delivery and have managed solution delivery across 6 parallel business initiatives with D365 touchpoints.- Map technology roadmap for the organization – enhancements, projects, and solution stabilization- Led data migration and cleansing to cut-over large complex ICP data (2.1M records) from ‘The Registry’ New Zealand into Dynamics.- Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations- Consult with MS Product group team to articulate business problems and propose solutions- Designed, developed, and delivered dozens of complex CRM solutions driving continuous improvement to processes, systems, and customer responsiveness.

Auckland, New Zealand

I was contracted by the Link Business Brokers, Auckland, New Zealand, to join as a Senior Business Consultant to assist with the legacy broking system, data cleansing, and integration with CRM.My role included:- Designing a framework to extend the solution to Australia, the US, and Hong Kong with the expansion of the company in the international market.- Analyzing the old system and designing the new system based on CRM best practices.- Configuring, customizing, and providing technical support to all LINK International Offices.- Creating user roles, privileges, and access rights for more than 250 users.- Implementing CRM 2013 Mail-Merge functionality to send documents to bulk emails.- Developing and managing 4 Business Catalyst Websites for LINK Business.- Configuring, customizing, and providing technical support to all LINK International Offices.- Creating user roles, privileges, and access rights for more than 200 users.- Customizing CRM using JavaScript, C#.net, and HTML.- Analyzing the old system and designing the new system based on CRM best practices.- Developing and managing 4 Business Catalyst Websites for LINK Business.

Auckland, New Zealand

Delivering Dynamics CRM 2013 Online training to U.S. IT clients.

Auckland

I was contracted by the University Of Auckland to join as a Functional Analyst - Oracle RightNow CX to revamp the Oracle RigtNow platform and the University website.My role included:- Involve in initial requirement analysis.- Preparing function and technical design document on the basis of requirement gathering from client.- Development of the webpage using RightNow platform.- Development of reports in RightNow Customer Portal.- Development of iPhone Webpage- Customer Landing Portal using RightNow.- Deploying and publishing the development environment to production environment.- Involved in End-user training.Develop and implement technical aspects of project including development in html, jquery and javascript.

Singapore

I was contracted by Emerio Technologies, Singapore to join as a CRM Consultant - Microsoft CRM to manage their Marketing strategies, funds and Charity works through Microsoft CRM. The organization includes schools under which different types of programs run for the Parent-Child well-being. My role included:- Requirement gatherings - Working on OTB Customization for CRM 2011 - Working on Sitemap and OTB JavaScript.- Designing overall UI of CRM.- Batch Job to send Birthday Emails to the contacts.- Working on Email-Router Configuration.

I was contracted by Synechron Technologies to join as a Dynamics CRM Associate Software Developer. I assisted several International clients with the8 transition from legacy systems to Microsoft Dynamics CRM, especially in Healthcare and Banking domainsMy role included:- Running workshops and requirements gathering- Authoring Business Requirement Documents, Functional Requirement Documents, and Technical Design Documents- Very active customer interaction, demos, proofs-of-concept, and design discussions- Regular evening conference calls with the offshore dev and test teams.- CRM/CE configuration, including workflows, forms, views, business rules, and business process flows- CRM/CE customization development using c# and JavaScriptI was actively involved in Pre-Sales Activity (Microsoft CRM and Salesforce), POCs, Requirement Gathering, Design Documentation, Customization, and Development.Received company-wide recognition for delivering Microsoft CRM training to 60 employees which has never been conducted by any junior developer.

I assisted several clients with a redesign of their existing CRM 3.0 product to allow them to migrate to CRM 4.0. I was responsible for all aspects of CRM design and implementation, including plugins, workflows (both custom and front end), and JavaScript. The vast majority of my work is coded in C#, with the remainder being JavaScript and SQL.

Executive Mba, Business Administration And Management, General, 9

Business Law for New Zealand and International Contexts Managing Financial Decisions (Accounting, Finance and Economics) Activities.

Msc Thesis, Computer Science, B+ (Second Class Honours First Division)

MS Thesis Specialization In Computer Science

Master Of Computer Applications - Mca, Information Technology, Cgpa 8

Master's Of Computer Applications

Bachelor'S Of Computer Applications - Bca, Computers It, Cgpa 7

Bachelor's Of Computer Applications

Account, Commerce

Commerce

Matriculation, Mathematics And Computer Science

Math, Science, English etc.