Kelsey Connell Email & Phone Number

Manages priorities, and backlog for a team of software engineers while removing roadblocks and vetting out new features.Creates sops to track department processes and identity areas of improvement.

Online

• Creates commission pieces on referral basis
• Communicates directly with clients for total satisfaction
• Managed metrics to encourage continued performance of peers.
• Launched a web comic to practice art skills that has increased our knowledge base.

• Coordinated transportation of finished goods to customers while prioritizing tasks, escalating issues, supporting communication, and looking for process improvements
• Created tools in Excel to find cost and time savings
• Compiled tool results to find a specific customers consolidations saved about $38,000 per month but due to date change fines of $60,000, we determined to not consolidate shipments to save $22,000 per month
• Assist the team with Excel, Transportation Management System, and problem solving questions

44th St. Grand Rapids, MI

• Analyzed and interpreted data to create Pareto charts and trackable metrics to determine areas for improvement in the logistics department.
• Oversaw the Yard Management Project using the Project Management Process (PMP) to create a more complete Selection Criteria for the choosing of potential service providers.
• Managed a team of interns though the creative development and completion of our final presentation to Steelcase global operation leaders, monitoring progress and deadlines through an A3 project workbook.

Family Fare, D&W Fresh Foods

• Uses previous server training to sell alcohol
• Shows cheerful personality to improve guest experience.

The Kirby House, Grand Haven, MI

• Communicated coordination between servers and bussers
• Ensured reservations had all the information needed to make the guests’ night special, and the staff’s job easier
• Trained new hosts in guidelines and policies
• Achieved TIPS (Training for Intervention Procedure) before required

Operations Management And Finance

Activities and Societies: Completing the Seidman Business TRACK program (Professional Development) ◦ Design Thinking Lectures, Career.

Associate Of Arts W/ Macro (Aa), Business Administration, Transfer

Activities and Societies: GRCC Raider Swing Club, Dean's List● Related Course Work ◦ Interpersonal Communications and Public Speaking