Conner Johnson Email & Phone Number

Long term & adhoc cover for:- Corporate debt- Escalations- SettlementDialler campaignsIncentive budget and managementDepartment wide productivity, performance trackersDepartment wide QA/audit process

I have worked in multiple areas of credit including inbound, Escalations PDV (Pre disconnections) and corporate credit. skills i have developed:- Able to handle high level of calls on dialers and inbound- Compliance and excellent Quality Assurance.- Listening, Questioning/Negotiation and Resolution skills when dealing with customers in debt.- Empathy with firm collection technique when dealing with customers whose supply may be disconnected.- Organisational and time management skills when dealing with corporate customer who may have a large portfolio.- Leadership qualities when leading huddles and sharing best practice from experience gained, have also been able to apply these skills to new starters.- Excel knowledge when running mass reports.

Spent just over a year dealing with small/medium business' where my responsibility was contacting customers, identifying their needs for business insurance and ensure they will be covered correctly. Finally i would need to finalise the sale. Skills i developed: - Compliance to FCA regulations.- Broad knowledge of insurers and coverage offered.- Communication and negotiation to finalise sale.- Customer service and client relationships- Multitasking as operating multiple systems whilst making a sale.- Teamwork.

My responsibilities were customer contact to arrange meetings to discuss remortgage or create new business. Once selling the benefits of an appointment with one of our consultants, i would get this added to their diaries. Skills i developed: - Compliance to Data protection.- Knowledge of

My responsibility was the process of new business cardholder applications for Lloyds and Handelsbanken department of the company. Daily activities would vary from customer calls dealing with queries to administration.Skills i developed: - Managing a large workload with deadlines. - Customer service and IT skills.

Working at Homebase/Argos head office where i was working over the holiday period where i would need to input and remove data. Skills i developed:- Analysing content.- Team communication within a large organisation.- Exceptional time management.

Temp work whilst home from University, sporadic dates. my responsibility was to contact alumni and pitch one of three charities affiliated with The OU, with the end goal of confirming a donation. skills i developed:- Communication and sales skills.- Product knowledge to assist in point above. - Building customer rapport.- Ability to deviate from set scripts.

As a customer assistant day to day roles can vary from till operation, product replenishment and warehouse assistance. Skills i developed: - Customer service skills- Time management skills when working produce in a fast paced customer environment.- Teamwork.

Bachelor'S Degree, Criminology And Criminal Justice

Level 3 Uniformed Public Services, Distinction

12 Gcse'S A*-C