Connie Ayers Email & Phone Number

• Effectively manages the activities and projects of 10 direct reports (clinical, financial, and ambulatory analysts). Perform supervisory functions, including task assignment, quality assessment, scheduling, employee evaluation, and employee compensation.• Develop and support customer relationships. Performed assessments of end user satisfaction with application support. Developed strategies to address gaps identified, thereby increasing satisfaction scores.• Develop and support vendor relationships. Maintain communication with major vendors and negotiate reduced rates for consultant services. • Currently in the initiation and planning phases of the Meditech Advanced Clinical Applications projects which include Nursing Documentation (PCS and BMV), Physician Documentation (PCM), Emergency Department Management (EDM) modules. Overall responsibility for the success of the project as the Advanced Clinical System Coordinator. Responsible for documenting project activities using project management software. Responsible for reporting progress and project status to executive management. • Project manager for the RAC (Recovery Audit Contractors) project, Megacare upgrade project, AICE infection control project, Surgery Compass project. Responsible for development and maintenance of the project plan and activity list. Responsible for reporting progress and project status to executive management. Responsible for ensuring end user satisfaction with the application

Coordinated and managed the progression of 14 multidisciplinary teams (General Ledger, Admissions/HIS, Abstracting/Quality/Risk Management, Radiology, Laboratory, Order Entry/EMR, Surgical Services, Pharmacy, Billing/Accounts Receivable, Human Resources/Payroll, Materials Management/Accounts Payable, MIS, Scanning, and Community Wide Scheduling) to a timely successful go-live. Guided teams through the implementation using the PMI methodologies for initiating, planning, executing, monitoring/controlling, and closing project phases. Overall responsibility for the success of the above 14 projects. Regularly monitored scope, quality, risk, and cost. Maintained effective communication with end users and escalated issues as appropriate. Educated and mentored team leaders on project management skills and project management software. Coordinated team building exercises and effectively addressed conflicts between team members. Reported regularly and effectively to the IT Steering Committee and executive management. Provided project planning and leadership for the successful conversion of billing records and patient records.Provided project planning and leadership for the successful implementation of multiple interfaces.

Effectively coordinated daily activities of the Department of Pathology and Laboratory Services, growing volumes by 10% annually. Annual testing volume in excess of 1,000,000 laboratory tests.Prepared annual supply, capital, personnel, and test volume budgets for 13 cost centers.Managed fiscal oversight of the annual operating income of $XX million and annual operating expense of $XX.X million. Consistently demonstrated positive annual performance against budget.Conducted hiring and evaluation of 70 FTEs. Successfully developed strategies to maintain a high level of job satisfaction among staff members. Monitored and enforced human resource policies to ensure that all staff members were treated consistently and fairly. Compiled schedules for all shifts of technical personnel in a manner that resulted in high levels of staff satisfaction and excellent technical coverage for all laboratory disciplines. Ensured compliance with all inspecting agencies including CAP, JCAHO, and DOH, as well as CMS billing requirements and OIG regulations.Guaranteed development and compliance with QA/QC/QI activities for the department.Expanded blood collection facilities from two to seven off-site locations, which consistently achieved excellent Customer Satisfaction scores.Successfully completed physical move of the Laboratory, including Core Lab, Blood Bank, Microbiology, Anatomic Pathology, and Support Services. Project was completed on time and within budget.Continued the responsibility of supervising all LIS Manager responsibilities below

Served as implementation project manager for the Cerner Classic installation. Project was completed within budget and timeframe established. Installation included Core Lab, Microbiology, Blood Bank Transfusion, and Anatomic Pathology modules.Successfully completed a major version upgrade within time lines established. Controlled all aspects of system management including Discern Expert Rules; Medical Device Interfaces; HIS and Reference Laboratory interfaces; Charge Preprocessor; and CCLDirected ongoing interface between Cerner Classic and Seimens Unity system, including ADTs, results, orders, and billing.Managed the preparation, testing, and installation of all system upgrades, including instrument interfaces.