Answered phones and directed to appropriate person, verified personal information and collected any additional information necessary, created new client profiles and filtered out old information, confirmed upcoming appointments and set up new appointments by phone or email, maintained office supplies, kept lobby and conference areas in pristine order, put together Microsoft Word and Excel Documents, welcomed incoming clients and provided a warm atmosphere, processed mail after going to post office, scanned client documents and ensured file was up to date

Ensure the hotel's service standards are met every day resulting in exceptional guest satisfaction. Leading, developing, and mentoring the Front Office team that satisfies both guest and hotel needs.Ensure all training of Front Office team members, as well as assisting in Front Office Operations requirements, are completed for Quality Assurance.Order, stock, and maintain hotel Marketplace that generate great monthly revenues.Schedule staffing levels based on forecasted guest occupancy and business level.Respond to guest inquiries and resolve issues/complaints in a timely, friendly, and efficient manner.

Create memorable experiences for guests, answer phones with professionalism, book reservations, valet cars. Resolve all guest complaints with 100% Guest Satisfaction. Order, take inventory and maintain Hotel "Marketplace" (Gift Shop). Maintain excellent relationships with colleagues in each hotel department that allows the work place to function more efficiently. I have received 40+ "Catch me at Your Best" working at the Hilton Mission Valley and have been recognized as "SALT Employee of the Month" 3 months. By suggesting beneficial upgrades for customers, I was able to generate monthly revenues. Responsible for tracking the Service and Loyalty scores for the front desk and valet departments. Supervisor during Multi-milltion dollar hotel wide renovation January 2013-January 2014.

Created intriguing teaching plans for both children and adult students. Organized class field trips to ensure the retention of knowledge.

Greeted guests and created welcoming environment. Booked and confirmed over 200 appointments. Organized and maintained storage area and gift bag inventory. Superseded normal receptionist duties by offering customers the option to purchase various store items. Efforts resulted in 100% customer satisfaction and increased sales of $1,000+.

Maintained cleanliness of store. Answered phone with professionalism. Provided recommendations and assisted 250+ customers monthly in Juicy Couture. Exceeded sales goal over 90% of the time.Recognized for earning the titles of “Highest Sales Person of the Month” and “Best Customer Service” 2 months consecutively.