I serve as a lead auditor for site-self audits, 3PL audits and intercompany audits. Review and update all DCNs submitted for upload by department managers. Coordinate/schedule annual records destruction. Facilitate new associate, new auditor and RIM training. Understand the importance of having effective documented work processes to reduce ambiguity in all departments at the PDC. Dispositioned over 450 records by pulling them and by uploading the records for destruction.

Create a fun shopping experience for customers by providing outstanding customer service. Nurture and grow the leadership skills of direct reports. Exceed store's financial goals. Create environment for highly satisfied associates and customers. Recruit, hire, coach, develop and lead associates from different backgrounds. Provide creative solutions to increase traffic and conversion in multi-million dollar store.

Responsible for driving coffee/retail sales in a moderate volume retail store. Model and instill the importance of creating the "third place" environment for our customers in our partners. Coach/mentor partners, recruit and hire new talent. Maintain/increase store's profitability by controlling waste and labor, and by increasing sales. Problem solve and create action plans which will inspire partner productivity and motivation while minimizing partner fatigue and burnout. Communicate food safety and store cleanliness expectations to and through 11-store district team. Provide leadership within district around hiring, developing, and promoting partners.

Managed the sales and service process for customer service and teller associates. Analyzed data and prepared action plans to increase profitability of branch. Presented oral and written communications pertaining to operations, sales, and service to associates on a weekly basis. Coached and mentored associates with a goal of deepening financial relationships with existing and prospective customers. Scheduled appointments with and made sales calls on current and potential business clients. Counseled clients on money management issues. Encouraged exceptional service levels and established challenging deposit growth goals for team members.

Created written communications and marketing material for existing and potential Community Business Partners. Arranged "Benefits of Membership" lunch and learn opportunities for current and prospective members. Drafted and presented proposal and business plan for student-run credit union branch located in Jefferson High School. Oversaw initial hiring and training of student employees at Jefferson's Purdue Federal Credit Union. Facilitated money management and credit presentations for local high school and elementary school students. Made calls on current and potential business clients. Created new member packets for Purdue University faculty and staff events.

Managed the sales and service process for member service and teller staff in multiple locations. Crafted promotional material for and organized youth events. Presented new products targeted to meet the needs of young members. Oversaw day-to-day operations in branches. Counseled members on money management issues. Coached and mentored sales and service staff to exceed established goals.

Interviewed, hired, and developed talents of new staff members. Coached and mentored teller staff toward achievement of sales and service goals. Assisted credit union members with deposit, investment, and loan questions and concerns. Coordinated staffing and created marketing plans for Day on Campus and Fall Rush events on Purdue University campus.

Cross-sold products and services to new and existing members. Assisted members in opening new accounts Interviewed potential loan applicants and completed loan applications. Processed loan closing documents and dispersed funds to members. Balanced general ledger accounts. Selected by peers to serve on Quality Sales and Service team.