Connie Ko Email & Phone Number

Sunnyvale, Ca

• Implement Agile Scrum Transformation for a project team of 9 experienced only in waterfall methodology.• Manage $6M application replacement project to streamline interfaces, improve UI, and upgrade infrastructure.

• Defined and managed over 20 features for a PG&E Generation Outage Evaluation Software Too resulting in improved business process, governance, and financial benefits of $1M+ in 2016.• Ensured product acceptance and user satisfaction by providing key contributions to testing and stakeholder engagement; led to solutions that improved user experience and cross-functional alignment, respectively. • Developed Tableau reports that measure benefits and empower decision making of PG&E’s generation outage planning and scheduling processes.

• Lean Six Sigma - Developed strategies for an improved financial validation and data request process; led a team of 4 people to create tools (macros and sql queries) and procedures that resulted in faster turnaround on data requests, improved communication across teams, and process efficiency gains of 40 hours a week.• Created financial reporting and cross-organizational review process to identify and analyze impactful information that resulted in improved operations, minimized opportunity costs, and reduced risk for penalties.• Test and Communications Lead for market monitoring software that enables operations to reduce generation charges. Developed and executed test scenarios, monitored and prioritized defects to ensure user acceptance. Created and executed stabilization and training plans for successful roll out.

• Defined and managed over 10 features for an Energy Price Tracking Software Tool, allowing customers to quickly monitor and summarize over 30M records of market pricing data to support business operations.• Ensured user acceptance by leading demos for audiences ranging from analysts to directors, curating level of detail to fit needs.