Connie Murphy Email and Phone Number

Through the Consumer Banking business, Chase provides a great customer experience at 5,614 branches in 23 states, 18,699 ATMs, online and by phone. Chase has the second-largest branch network, the largest ATM network and is ranked number three in total U.S. deposits.

Through the Consumer Banking business, Chase provides a great customer experience at 5,614 branches in 23 states, 18,699 ATMs, online and by phone. Chase has the second-largest branch network, the largest ATM network and is ranked number three in total U.S. deposits.

Through the Consumer Banking business, Chase provides a great customer experience at 5,614 branches in 23 states, 18,699 ATMs, online and by phone. Chase has the second-largest branch network, the largest ATM network and is ranked number three in total U.S. deposits.

Drawing on its 200-year legacy of integrity, strength and financial resources, Chase helps families achieve and sustain home ownership. Mortgage Banking offers purchase and refinance home loans to first-time and experienced homebuyers, services residential mortgage loans, and provides affordable housing solutions to customers struggling with their mortgage payments. Mortgage Banking serves 8 million customers by mail, telephone, online, and face to face at branches and Chase Homeownership Centers. To accomplish this, the group employs approximately 49,000 originators, processors, underwriters, customer service representatives, and other banking professionals. Chase originates home loans through more than 5,500 bank branches, as well as correspondent lenders across the country, call centers and loan officers in strategic markets. In 2011, Chase originated more than $155 billion in home loans, helping families to buy homes or to refinance, reducing the cost of staying in their homes.

Project management practices including day-to-day management of multiple projects including but not limited to:Ensuring project definition Project planning Project executingMaintaining work planDeveloping client partnerships Managing deliverablesRisk management - identifying, assessing, and managing project risksResource managementQuality AssuranceIssue resolutionReporting project statusAssuring customer satisfactionMaintain workflow process with extensive communication with key stakeholders and business heads to ensure project success

Act as primary point of contact on tactical and strategic elements of client relationship Complete strategic planning by submitting proposed budgets, new account acquisition goals and market share goals as well as justifying deviations from budgetWork closely with internal clients to achieve client specific goals, budgeting cost/projections of programsInteract with external clients, partners and vendors to assist in executing defined projects

Work closely with internal clients to achieve client specific goalsInteract with external clients, partners and vendors to assist in executing defined projectsAbility to effectively manage people placing emphasis on ensuring a successful team and developing individualsStrong ability to organize, work independently, identify issues and follow up promptly for complete resolution of problems

Tasked with the planning, designing and defining Point Of Sale roles and responsibilities including team assignment, implementation of processes and process improvement over time.Worked closely with internal clients to develop business specifications including IT, Network, Operational Managers, National Account Managers and Client AdvocatesInteracted with external clients, partners and vendors to assist in executing the defined projects and productsParticipated in the completion of the (GAP) analysis on system functionality

Act as liaison between Credit Processing Center and client facing personnel (Relationship Services Managers) to identify and define the scope of client projects and productsInvestigate business solutionsResponsible for all aspects of production changes, including test plan completion and monitoring of mail standards as well as quality of products as contractually obligatedProvided operational, developmental and technical support for Credit Processing Center departments including Credit Card Issuance, Mail Services and Remittance

Managed daily work load specific to the Credit Card Issuance DepartmentSupervised team of 15-20 associates spread across up to three shifts to maintain quality and mail standards

Solve customer inquiries via phone and mail ensuring level of customer satisfaction

Keying of credit application information for contracted retail store(s)