Trained and guided team members to maintain high productivity and performance metricsDirected initiatives to improve work environment, company culture or overall business strategySupervised operations staff and kept employees compliant with company policies and proceduresMonitored daily cash discrepancies, inventory shrinkage and drive-offHire and trained initial personnel, working to establish key internal functions and outline scope of positions for new organizationReported issues to higher management with great detailScheduled employees for shifts, taking into account customer traffic and employee strengthsInteracted well with customers to build connections and nurture relationshipsLed hiring, onboarding and training of new hires to fulfill business requirementsEstablished positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlinesAssisted in recruiting, hiring and training of team membersTracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habitsTrained new employees on proper protocols and customer service standards.Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.Managed scheduling, training and inventory control.