Connie Young Email & Phone Number

Dundee Illinois

• Developed and led associates to meet and exceed established productivity goals for the fine jewelry department while maintaining the highest level of customer service• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts• Monitored security compliance and ensured accurate and efficient processing of POS system transactions per policy (I.e. purchases, returns, & exchanges)• Continually met and exceeded department and personal sales goals• Led team by providing crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socioeconomic backgrounds

Dundee Illinois

• Collaborated with managers, team members, and vendors to achieve the company’s goals and expectations• Recognized for having the highest sales, repeat clients, number of units per transactions, and highest credit card accounts opened companywide in 2003• Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs• Built and maintained strong client relationships to ensure leads, future business, and maximum productivity • Built rapport with customers by asking probing questions and utilizing effective listening skills