Connie Alexander Email & Phone Number

Usa

Phoenix, Arizona Area

Coaching and mentoring representatives to increase productivityMaintain required 93% Customer Satisfaction metricHandle Workflow based on pre-set priorities with special attention to “peak times”Assist in staff development through continuous training and monitoring of staff and individual goalsPlan and run weekly team meetings, monthly reviews and weekly one-on-one meetings with staffAssist in the preparation and delivery of established progressive disciplinary action Collaborate with Senior Management to drive staffing initiatives through hiring process

Phoenix, Arizona

Managed and developed 20 employees, performed full life cycle recruitment, trained new hires, monitored staff performance for company corrective process compliance, and enforced disciplinary process.

Phoenix, Arizona

Assisted supervisor with various team administrative functions on a daily basis.Educated staff on effective customer and client relationship building and communication.Sold and maintained insurance policies, including assessing customer insurance needs, recommending appropriate policies, and providing detailed account information to agents and clients.

Phoenix, Arizona

Responsible for overseeing team of 20 employees, acting as main point of contact for all employee relation issues, and assisting in all aspects of interview process.

Montgomery, Alabama

Began as Business Analyst in 1996, Promoted to team lead within 1 year; promoted to supervisor within 2nd year.Responsible for a team of 30 to 40 employees, managing, supporting, and mentoring in all aspects of job duties necessary to assist students, borrowers, lenders, and vendors in consolidating Federal student loans.

Master’S Degree, Human Resources Management/Personnel Administration, General

Bachelor’S Degree, Business Administration And Management, General