Connie Buggs Email & Phone Number

Michigan, United States

Grand Rapids, Michigan, United States

Laid off due to COVID• Assisted in employee relation investigations.• Facilitated employee shift meetings in production facilities.• Updated Applicant Tracking System with current job titles and descriptions• Participated in organizing company recruiting events• Assisted in resume screening on active job postings.• Sent employment assessments and reference check materials to qualified candidates.• Tracked applicant data using Taleo and Access database.• Assisted with new hire onboarding pre-hire process, including conversions from temporary assignments to full time status• Administered routine activities such as PFC (direct labor) advancements and audits, invoice approvals, as well as other HR activities as assigned.• Facilitated employee shift meetings in production facilities.• Provided in-plant HR support to employees for routine items.• Updated Applicant Tracking System with current job titles and descriptions• Verified and updates employee demographic and profile info in HRIS system.• Consolidated and uploaded job descriptions into MQ1 document system for storage• Gathered information for metrics reporting• Interfaced with diverse employees and work teams, including employees across various shifts and locations, as needed• Created and distributed internal communications materials

Greater Grand Rapids, Michigan Area

• Updated and verified HRIS changes in a timely, accurate manner, including but not limited to new hires, status changes, pay rates, terminations, address and benefit changes. Ensured the accuracy of the HRIS system as it relates to benefit and human resources programs through audits and verification of documents.• Managed vendor audits and over 56 internal department audits• Collaborated with the internal team and other departments as lead on company-wide process improvements and efficiencies. • Assisted with implementation of newly acquired groups• Adjusted payroll deductions for collection of back premiums or overpayment of premiums and retroactive pay increases. Negotiated with staff members for a repayment schedule. Coordinated with the vendors regarding any retroactive adjustments assuring the adjustments are within any applicable IRS, DOL, HIPAA regulations and/or plan requirements.• Responded to benefit inquiries on health and welfare issues as they related to eligibility, coverage, services, and claims. • Reviewed membership changes to ensure compliance with Section 125. Counseled and educated staff and managers on benefits eligibility, policies, provisions, and other related issues.• Referenced union agreements, plan documents and insurance certificates to accurately administer benefit programs.• Analyzed COBRA eligibility for staff and dependents in conjunction with regulatory guidelines. • Coordinated COBRA administration to ensure legal compliance and update COBRA administrative vendor with COBRA changes.• Served as an educator for the health and welfare benefits.• Assisted and executed annual open enrollment planning for the staff of the system and COBRA participants.• Processed life insurance claims for active staff and retirees and processed the waiver of premium approval for life insurance plans.

Greater Grand Rapids, Michigan Area

Assisted with a broad range of HR functions including payroll administration, benefit enrollment and administration, recruitment, performance management, and HR policy & procedure development.• Participated in developing departmental goals, and systems. This included initial record keeping, review of employment practices, HR policies and procedures. • Facilitated open enrollment for 400+ employees and all new hires- Created personnel file, administered tax paperwork, on-boarded employees into APS, and Paychex• Developed, implemented, and administered policies and procedures in accordance with state and federal regulations. Assisted in the development of efficiency-enhancing workflow/ process improvements that made it possible to accommodate increasing responsibilities due to rapid company growth. • Assisted with reviewing and updating all company policies and procedures of new handbook including necessary legal/law changes.• Revamped the on-boarding process to make a strong first impression and ensure new employees felt welcomed, valued and prepared.• Responsible for full on-boarding cycle, including drafting offer letters, entering and monitoring background checks, also assisted with coordinating with all staffing agencies for both regular and contract openings.• Facilitated new hire orientation for all new hires, that provided an overview of benefits. Ensured a timely completion of all new hire paperwork, this included completing I9 verification and audits to ensure compliance. • Entered data in HRIS to include: wages for new hires, terminations, pay changes, job changes, severance, bonuses, allowances, increases, LOA, unemployment etc. • Handled recruitment for approximately 200+ employees within a span of four months. • Assisted the Employee Relations Manager with conducting investigations in employee and customer situations, including but not limited to, harassment, discrimination, and violation of company policies.

Greater Grand Rapids, Michigan Area

• Strategic planning and budgeting to achieve coordination, and operating control for anticipated growth.• Ensured that all office procedures are implemented, and followed.• Assisted with all hiring, and recruitment of both office staff, and technicians • Developed efficiency – enhancing workflow/ process improvements that make it possible to accommodate increasing responsibilities due to rapid company growth. • Saved thousands of dollars, after improving response rates of direct marketing campaigns, by bringing formerly outsourced mass-mailings functions in-house. • Quickly earned a reputation for maintaining a positive attitude, and producing high-quality work. • Developed strategic plans - including pricing changes, and new promotional approaches.• Developed and manage all online marketing campaigns. Initiating an 43% increase in web page viewers and 60% increase in Facebook shares and likes.• Monitored and measure impact of all social media programs using social media analytics, and dashboards ensuring success of each platform. • Identify market opportunities, and assist with positioning the company to grow, and expand.• Conducted constant analysis to construct forecasts, to maintain planned budgets.• Proposed marketing strategy ideas to optimize customer targeting • Generated leads – creating prospect of customers. • Implemented document process flows and procedures, for functional improvements and enhancements to overall business flow.

Greater Grand Rapids, Michigan Area

Based in Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift• Provided expert customer service, and system support for processing health benefit enrollments. • Provided assistance with the administration of various employee benefit programs, such as group medical, dental, vision, life insurance, and disability, as well as the companies retirement plan and wellness incentives. • Processed all benefit enrollments, status changes, and life events• Assisted in the yearly benefit open enrollment preparation• Acted as liaison/advocate between employee and plan vendors for unique issues (eligibility, claims, and general adherence to plan provisions)• Collected statistics, analyzed trends, created requested reports, and ran reports to ensure the accuracy of benefit eligibility. • Provided education to members to support them in managing their health benefits.• Provided system/site enhancements and process changes that were implemented quarterly, during open enrollments. These enhancements resulted in lowering call escalations, and raising department revenue. • Assisted client management teams with enhancements to the bswift site. Ex: dialogue boxes added to site, informing user of plan information and descriptions. • Provided additional Client Service Team suggestions for user experience, and site stickiness including: site explanation of uncommonly known benefits verbiage to the site such as EOI, and imputed income. Common benefit words explained provides the user with confidence, and assurance resulting in lowering call center calls, and adding overall value, and stickiness to the site.

Greater Grand Rapids, Michigan Area - Alger Middle School

• Assisted with lessons, including real-world scenarios based on the student’s needs and interests, for students 12 to 14 years of age. • Kept records of the students’ goals and accomplishments and documented their progress, including anecdotes that illustrated changes in the student. • Assisted teachers with lesson plans and instructions, and supervised students in classroom activities and field trips. • Assisted teachers with, student assessments based off learning styles/ which resulted in the design of programs, and activities based off goal results• Assisted in the academic progress, of students who were not academically eligible to participate in sports due to their grades. Had a 93 % success rate, out of the allotted group of children I worked with over two academic quarters.

Greater Grand Rapids, Michigan Area

• Provided educational, preventative, and health related resources to low income individuals in the community, including pregnancy support services. • Organized diabetes clinics for the homeless, serving 150+ patients weekly at multiple locations. • Assisted patients by greeting, answering phones, scheduling appointments, and handling medical records and billing. • Collaborated with other similar organizations in the area for fundraisers, blood drives, etc. • Assisted with implementing and organizing quarterly leadership conferences. • Assisted in the implementation of the first annual leadership conference, for the hospital. • Implemented a free monthly diabetes clinic, which provided counseling and resources regarding the disease. Collaborated with other clinics such as Degage ministries, Mel trotter, and God’s kitchen on assisting with the diabetes program. • Assisted in the ongoing implementation of diabetic conscious meals, to be added to the menu at food kitchens across West Michigan, such as God’s kitchen. • Served as a liaison between hospital and partnered community organizations, such as Degage, and Mel Trotter.

Paralegal Studies, Legal Assistant/Paralegal

Associate'S Degree, Marketing