As a Senior Intake Specialist at the Illinois Housing Development Authority (IHDA), I have over two years of experience in processing and reviewing applications for various housing relief programs, such as the mortgage assistance program (HAF) and the rent relief program (ILRPP). I have contributed to the distribution of over $593 million in rent relief to eligible households in Illinois during the COVID-19 pandemic.In addition to my application processing duties, I also provide support for Team/Pod Leads, such as reviewing escalations, leading open meetings, leading small training groups, mentoring new Pod members, and conducting fraud reviews. I have excellent attention to detail, compliance, and customer relationship building skills, as well as a strong understanding of federal health care laws and policies. I am passionate about healthcare quality and delivery, revenue cycle management, and data analysis, and I hold a BS in Health Information Management and a Certificate of Accounting. I am a dedicated, positive, and flexible professional who can work independently or as part of a team, and I am comfortable with remote work in ET or CT hours.