Connie Ruth Johnson Email & Phone Number

Santa Clara, California

Developed and implemented policy and proceduresDeveloped and conducted international compliance training (HIPAA, GDPR and ISMS)Researched, purchased, implemented and managed learning management system (LMS) Implemented and managed incident reporting processManaged Compliance Committee MeetingsDeveloped and conducted internal audit

United States

Worked in Pulmonary, DME, Pharmacy, Sleep and IT IndustriesPromotion from Compliance Manager to Chief Compliance OfficerDeveloped, deployed, maintained, and revised policiesWorked closely with LegalDeveloped and conducted international compliance training (HIPAA, GDPR, Compliance/Ethics and Respectful Workplace)Implemented and managed incident management systemConducted Compliance Committee MeetingsReview of business associate agreementsEstablished process to receive, document, track and resolve complaintsEnsure compliance of privacy practicesWorked directly with IT department to ensure security logs are reviewedDesigned and implemented compliance program using federal sentencing guidelinesAttended appropriate workshops to ensure compliance knowledge is currentMember of the American Institute of Healthcare Compliance (AIHC)Member of Society of Corporate Compliance and Ethics (SCCE) sitting for Certified Compliance and Ethics Professional International (CCEP-I) Exam,

Petaluma, California And San Rafae,L California

Facilitated health education classes Developed lesson plansAttended internal facilitation training for self-employment

Novato, California

Facilitated meeting room discussionsInspired members to make positive changes and celebrates progress towards goalsServed as program expertLed meeting room team to deliver excellent customer service experienceServed as a program role modelEducated members on tools for successDelivered excellent meeting experienceExcellent sales skills

Sonoma And Marin Counties

Non-medical eldercare expert with fifteen (15 ) years experience with a goal to ease loneliness. Each client presents with unique needs, experience taught me that seniors desire to live independently, age with dignity and show empathy. Each service provided promotes those desires. Services may include; writing, reading, doctor appointments, medication reminder, meal planning, light housekeeping, walking, friendship, kindness, caring, conversation and travel.

Novato, California

Processed high volume workflows and met regulatory deadlinesIdentified compliance issues that require follow-up or investigationConducted over 800 internal investigations for alleged compliance issuesWrote correspondence to provide resolutions and meet regulatory requirementsMonitored compliance systems to ensure their effectiveness and provided recommendations for improvementManaged internal reporting systems such as corporate compliance hotlines and informed stakeholders about the incidentsPrepared management reports that identified the scope of compliance incidentsReviewed written policies and procedures related to compliance activities to determine updatesProvided employee training on compliance related topics, policies, or proceduresProvided assistance to internal or external auditors in support of the audit processCollaborated with human resources department to ensure the implementation of consistent accountability strategies in cases of compliance infractionsDiscussed emerging compliance issues with employees and all levels of managementServed as a confidential point of contact for employees to communicate possible compliance infractionsProficient Microsoft Word, Excel and PowerPoint

Novato, California

Recommended program service offerings to promote wellness and fitness for membersProduced revenues through sales Minimized costs by regular review of expenses.Tracked attendance, participation, or performance data related to meetings.Advised and taught members regarding program materialsProvided individual weight loss support as a personal coachFacilitated meetings and acted as a receptionist

Daly City, Ca

Developed training materials and delivered 'Project Management' workshop for displaced workersVolunteered for Women's Recognition function - 275 attendeesInstructed computer classes for displaced workers (Microsoft Word,Excel, PowerPoint and Online Job Search)Created marketing flyersDelivered and coached others to present effective job related seminarsProctored pre-employment examsReceived ‘Green Beret” Award for helping veterans get hired as utility workersReceived ‘Best Workshop of the Month” Award for Project Management seminar

San Jose, Ca

Attended Leadership Institutes planned and presented eventPresented personal growth seminarsUtilized diverse resources to develop comprehensive programs, such as "Pay Yourself First"

Novato, Ca

Assessed training needs through surveys, interviews with employees, focus groups, consultation with managers, and instructorsDesigned, planned, organized job related training for employeesOffered specific training programs to help personnel maintain or improve job skillsEvaluated modes of training delivery, such as in-person or virtual to optimize training effectiveness and training costs Facilitated learning environments by disseminating information using a variety of instructional techniques; such as, role playing, simulations, team exercises, group discussions, videos, or lecturesOrganized, developed, obtained and wrote training procedure manuals, quick reference guides, course materials, handouts and visual materialsDeveloped alternative training methods if expected improvements are not seen, such as eLearningMonitored and evaluated training programs for effectivenessEvaluated training materials prepared by instructors, such as outlines, text, or handoutsSelected and assigned instructors to conduct trainingMonitored training costs to ensure budget is not exceeded, and prepared budget reports to justify expendituresScheduled classes based on availability of classrooms, equipment, or instructorsResearched content for new developments in areas of expertise by reading current training journals, books, magazine articles and interview subject matter expertsSupervised instructors, evaluated instructor performance, and referred instructors to classes for skill developmentAttended scheduled workshops to observe the training programs to report success or failure to executive managementManaged operational and sales personnelAchieved operational efficiency, documentation performance and customer satisfaction on a monthly basis

Managed 25 union file clerksFiled all documents related to patient doctor visits in patient medical recordDelivered files to appropriate physician areas

Billed insurance claims for hospital radiology departmentsMaintained patient accounts to ensure billing accuracyProvided excellent customer service to patients concerning their accountsProcessed monthly billing statementsWorked and met goals of aging reports

Certified Compliance And Ethics Profesdional International(Ccep-I), Compliance And Ethics

Certified Hipaa Compliance Officer, Hipaa Regulations

Certification, Healthcare Compliance Officer

Ccep-I, Compliance And Ethics

Activities and Societies: 4-day workshop

Customer Experience Program, Corporate Customer, Passed

Activities and Societies: Customer Experience Course

Certified Hipaa Compliance Officer, Chco, Regulatory Compliance

Certificate, Behavior Specialist, Passed

Certified Hipaa Compliance Officer Chco, Regulatory Compliance

Graduate Studies, Teaching

Bachelor Of Science, Business Management