Connor Harris Email & Phone Number

Mountain View, California, Us

- Helped grow revenue from $30M to $200M through leading the operations of the GTM teams- Lead the Voice of the Customer program, including the automation workflow builds and processes behind feedback gathering, delivery, analysis, and playbook implementation- Manage our Win-Loss program to promote competitive intelligence, why we are winning and losing business, and converting insight to action- Certified Workato automation developer- Manage Customer Success Operations initiatives related to our post-sales strategy, engagement model, and CX management- Create and maintain reports / dashboards to measure performance against key organizational metrics- Manage the vendor relationships for our CX tech stack

Mountain View, California, Us

San Francisco, Ca, Us

Midvale, Ut, Us

Position overview: As lead member of the Customer Experience and Strategic Operations team, I specialize in representing the customer perspective of our healthcare staffing brands through managing omni-channel feedback, customer health metrics and visualizations, performing data analysis, and creating executive and organizational alignment. I focus on understanding our customer's experience to promote efficiency, process optimization, and implement strategic improvement solutions that will earn loyalty, boost satisfaction, develop partner relationships, and increase ROI.We use: Net Promoter Score, Qualtrics, Voice of the Customer, CSAT, Customer Journey Mapping, Lean and Agile Methodologies, Salesforce, Tableau, Workfront, and Smartsheet

Midvale, Ut, Us

Murray , Ut, Us

- Developed and managed a data evaluation scorecard that improves the information collecting process, saving executives five manual working hours a month- Measured business metrics and created weekly reports for staffing, finances, and operations of five sinus clinics for the executive team- Researched information and analyzed data to recommend new project development locations and strategic initiatives

Murray , Ut, Us

- Managed the operational processes and patient experience initiatives of the Med/Surgical Unit- Trained a team of coordinators and charge nurses about evidence-based care tactics- Improved the unit HCAHPS scores by 10% through conducting leadership presentations- Assisted in the hiring process of new nurses and performed leader rounds on patients and staff

Provo, Ut, Us

- Supervised groups of 50-100 students during daily gym hours- Directed and trained on policy compliance and oversee the athletic facilities of the organization

South Jordan, Ut, Us

- Supervised a team of 5-8 individuals to meet weekly sales goal expectations - Placed in the top 25% of sales representatives for the months of April, May, June, and July

Master Of Business Administration - Mba, Business Administration, Management And Operations

Business Administration, Experience Design And Management