Claims Adjuster
Troy, New York
• Conduct investigations by interviewing insureds, claimants and other parties to determine fault liability. Collect documentation and secure evidence including police reports, scene investigation and material damage photos etc.• Assume responsibility for property damage claims including attorney represented and non-represented parties, for both first and third party claimants.• Responsible for, analysis, evaluation and negotiation of coverages. • Contact attorneys, body shops, rental companies and handle total loss arrangements as well as the subrogation process for customer. • Resolves complaints, and participates in arbitration and/or grievance procedures if necessary.• Educate and inform the insured on their policy and the claims process, personally yielding higher customer service than company targeted goals.