Connor Mccarthy Email & Phone Number

Limerick, IE

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Waterford, County Waterford, Ireland

• Managing the JSD Global Support Unassigned queue, triaging each new ticket that reachesthe support queue.
• Assessing each issue as it comes in. Performing a Root Cause Analysis to identify the bestway of solving each issue.
• Collaborating with cross functional global teams on a daily basis when working tickets.Arranging calls with affiliates to provide solutions to their support issues. Establishing whichteam can assist in the resolution.
• IT administration tasks such as: new hire or other permission related tickets, list setups, useraccess/deactivating users’ access and code setups. Ensuring the correct SLA’s for each ticketare being met, and escalating.
• Handling advanced tasks such as: publication setups, SQL Data and Issue pulls, Blueshiftadvanced segments, Advanced mailing support
• Updating Technical documentation e.g. publication setups, User Requirements Specificationsif needed as part of the issue resolution.

Newcastle, County Limerick, Ireland

• I worked part time whilst in college. My duties involved
• Being involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.

Ballina, County Tipperary, Ireland

• My work placement was in Maverick. I worked in the development department beside other web and software developers at the start of my placement, however I worked mainly from home for the rest of my placement due to.
• Self-reliance skills:
• People skills:
• Specialist skills:
• Analytical Skills:
• IT skills:

Limerick, County Limerick, Ireland

Worked in the IT department for 3 months over my summer holidays with the Atos and LMW teams. I was responsible for uploading and deploying images onto over 30 Facility HMIs on the manufacturing floor. I was also responsible for building and delivering laptops for new employees. I also worked with the automation team perfecting new carts to be added to the.