Insights Manager
CurrentAs an Insights Manager within Maple's Clinical and Customer Support Operations team, I specialize in optimizing service delivery through data-driven insights and process validation. My role involves analyzing and validating process changes, collaborating cross-functionally with clinical, support, product, and engineering teams to implement operational improvements. Through monitoring / development of KPIs and leveraging data analysis, I help drive evidence-based decision making. My expertise in data management and visualization tools enables me to tackle complex datasets, identify trends, and support impactful, scalable improvements in a high-growth, fast-paced environment.