Play a crucial role in supporting various functions, including customer service, Shopper Coaching, Recruiting, Logistics, and more. Work as an intermediary between Shipt HQ, our shoppers, and retail parters to ensure seamless operations. Champion new projects through rollout and implementation including Shopper ATO and Target's Last Mile service.

Providing expert customer service by working directly with Shipt's shoppers and customers to find solutions to simple and complex problems relating to Shipt's services. Became a member of the retention department where I and two other team members would handle calls from members wanting to cancel their account. We would offer incentives and convey the benefits of our service in attempt change their mind. Helped begin our Outbound Trial Nurturing program. In this program, we identify members who are on a free trial that is getting ready to expire and that have not placed an order. Our objective is to call these members before their trial expires and they get charged a membership fee when not expecting it. This is in hopes to retain them as a member by reminding them about the membership and helping with questions or problems that they may have run into.

Treasurer duties: managed budget, collect dues, and keep up with various payment plans for team members.Board member duties: voting on all decisions relating to team operations and future goals, marketing for games and other events, creating player contracts and team rules, recruitment, and game day operations.

Wrote blogs for the Innovation Depot, helped a tenant company with daily work and marketing projects. Helped with applications for contracts and grants for a tenant company and Innovation Depot.

Organized client information in Salesforce.com to better communicate and stay up to date with client needs and issues. Thoroughly researched a previously unknown field to better understand the market and write a blog. Proficiently learned their product, Lightspeed Valet, to be able to demonstrate its efficiency and benefit to physicians.

Worked as a member of the sales team to provide insight about products and customer service.

Managed a pro-shop team of 8-12 employees at a time and coached kids 3-12 in hockey and skating skills

Drove zamboni, managed pro-shop, and worked as a part of a team to coach kids ages 3-12 in skating skills and hockey.