Manage the day to day running of the teamOversight of team functions.Engage with client facing teams on operational performanceUsing BI data to analyse client payments trend and raise concerns where necessary.Promote and lead process change to improve performance in both a proactive and reactive manner.Tracking large volumes of high value payments into & out of trust, collection and redemption accounts, providing hourly updates to the business.Escalating and chasing payments that have not been received into/released from accounts.Tracking failed outbound payments, advising third parties and provide the payments team with an instruction to manually process when the issue is resolved.Process trades on behalf of clients.Ensuring all trades are accepted and resolving any trade related issues in a timely manner.Setting up suppliers and obligors on multiple bespoke systems, keeping all parties informed.Investigate uncommon exceptions, ensuring the issue do not repeat themselves.Frequently provide out of hours support to offices in different time zones.Solving complex issues relating to trade, payments and set ups.Training & supporting members of the team.Take on project work to help the business grow, including testing technical solutions.Part of the AR & IMX project team

Monitor high high value inbound payments, reconcialling regularly. Set up new suppliers and buyers in bespoke systems, ensuring all documentation is correct.Identify and investigate fail trades.Identify and investigate failed payments.Prepare documentation for manual payments.

Ensure money is collected correctly, in line with various standards.Maximise cash payments to the company, in an effective and efficient manner.Solve any problems correctly

Assisting customers with any help they required.Maintaining a clean and presentable shop floor.Stock replenish and stock control.Following policies and procedures set out by the retailer.Handling money from customers in a fast paced environment.Movement of heavy and expensive equipment in a crowded environment.Keeping a cool head when placed in a situation with an unsatisfied customer

Deliver excellent customer service, at all times.Serve and present beverages, quickly and efficiently.Assist in keeping the bar and front-of-house tidy at all times.Keep up to date with current promotions and new product.Make customers aware of offers on our drink range.Speak to customers to ensure that they are satisfied.Always adhere to all company policies and procedures and licensing laws.Carry out instructions given by the management team and head office.