Part of growing team at WillowTree, a digital product consultancy. Lead content designer on engagements for McGraw Hill, Reconstruction, Mastercard, Progressive, Cigna, and TELUS.- Beyond end-to-end UX writing and storytelling, activities include discovery research, content audits, competitive audits, wireframing, content governance, information architecture, user journey mapping, and user flow diagramming- Active in working closely with and presenting out to clients, highlighting content design's contributions and points of collaboration with other product disciplines- Published "How Content Designers can Expand Their Impact in the Discovery Phase" piece for company blog, presented at 2022 UX Y'all Conference in Raleigh, NC

Lead content designer for Wayfair’s supplier-facing inventory, logistics, and fulfillment channels, and previously contributed to Homebase, Wayfair's design system. - Wrote UX copy (including microcopy) for inventory upload flows and product markdown messaging, decreasing user errors by 46% (one month after rollout). - Co-created the new template for and wrote and edited 50+ design usage guidelines for components such as inputs, overlays, and navigational elements to support transition to single-system library for five end-user groups. - Led the workgroup that launched the internal Homebase Blog, conducting discovery, aligning the blog to marketing value props, and creating the contribution process. Managed monthly design system newsletter sent out to engineering teams. - Provided UX copy for new supplier onboarding journey and competitive pricing services with focus on gamification. - Audited information architecture and provided UX copy for employee-facing class management tools. Contributed to supplier-facing style guidelines, Appcues governance and best practices, and UX research on industry terminology.

Content writer and marketing manager for the leading consumer and enterprise resource for compensation data, software, and consulting. - Since April 2018, helped team increase web traffic by 313% and lead generation by 434% year-over-year. - Served as editor-in-chief and WordPress manager for dozens of B2B campaigns which generated 3000+ leads. - Optimized hundreds of B2B and B2C content pieces, metadata, and structured fields according to SEO best practices, boosting SERP rankings. - Wrote and edited blogs, white papers, newsletters, PowerPoint decks, landing pages, and various UX copy on evolving trends in compensation such as variable pay structures and pay gaps in the U.S. - Helped write Salary.com’s 2019 Pay Practices and Compensation Strategy Survey and create “Power of You” brand initiative.

Freelance articles published by various outlets including Boston Magazine, Boston Home, Orlando Sentinel, Gainesville Sun, The Artifice, and Boston University News Service. Assisted Professor Chris Daly at Boston University with composing and editing the indexes of his books, "Covering America: A Narrative History of a Nation's Journalism," and “The Journalist’s Companion.”

Intern at monthly city magazine. Functioned as an editorial assistant with tasks such as fact-checking, copy editing, transcribing, and pitching and writing print and digital content.

Directed study assisting Dr. Michelle Amazeen at Boston University with academic research on fact-checking websites, fake news, and native advertising. Tasks included searching and data entry of video images and conducting literature searches and reviews. Contributed to “The Effects of Native Advertising Disclosure. Format on Audience Perceptions of Legacy and Online News Publishers,” a second place paper at the 2017 AEJMC Conference.

HR role based at Red Lobster headquarters. Conducted daily phone surveys with general managers and managers-in-training at 100+ locations to gather feedback on 10-week program. Delivered monthly reports to division directors and Vice Presidents of Operation to improve regional performances.

Cast member as part of Port Orleans Resort Operations; facilitated check-ins, check-outs, general guest assistance, and cash handling including credit cards, traveler’s checks, and foreign currency. Courteous and efficient in a resort that has 3,056 rooms with an average occupancy of over 85% year-round with average amount of check-ins reaching 300-400 a day.