- Acquired gym as "Parkside CrossFit" in 2018, and grew gym by 1000%.- Grew staff from 1, to 8 including a full-time general manager. - Closed over $2 million in sales before age 30. - Rebranded to Spark Fitness. - Acquired super premium domain name, www.sparkfitness.com. - Acquired Federal Trademarks protecting website and apparel rights.

Assist clients w/usage of our products; advise them on best practices of gym ownership.Upsell, cross sell as opportunities arose. Provide first hand product direction on a new product, Train. Log/report bugs.Build out help resources for company software.

Primary Duties:-Research and implement processes to ensure clients are successfully introduced to our platform to increase retention and reduce churn.-Coach clients in effective use of our systems and processes via email, chat, or telephone.-Optimize and maintain our ticketing software, Zendesk. -Optimize and maintain our live client chat, Zendesk Chat.Daily activities include:-Answer tickets in Zendesk.-Create macros, triggers, and automations in Zendesk to… Show more Primary Duties:-Research and implement processes to ensure clients are successfully introduced to our platform to increase retention and reduce churn.-Coach clients in effective use of our systems and processes via email, chat, or telephone.-Optimize and maintain our ticketing software, Zendesk. -Optimize and maintain our live client chat, Zendesk Chat.Daily activities include:-Answer tickets in Zendesk.-Create macros, triggers, and automations in Zendesk to ensure smooth workflow between company departments, including the product, sales, design, development, content, enterprise, and coaching teams. -Remain on the front line of client/company interaction to provide feedback for software improvements. -Log and report bugs.-Make proactive welcome calls to clients to ensure they are taken care of appropriately. -Identify key characteristics of our clients early on in their lifecycle to personalize their service. -Comb through each new account and ensure proper set up.-Provide one on one coaching calls through calendar system allowing clients to schedule one on one calls with a representative using Calendly. -Upsell clients.-Flag accounts as high cancellation to ensure those accounts receive more attention to prevent churn. Improvements in Zendesk:-Took macro library from 0 to 50+, including the implementation of new triggers, and automations in Zendesk. -Ensured smooth work flow of tickets during high growth period, from 900 tickets monthly to 3000+ tickets monthly.-Reduced average response time from 41 hours to 21 hours. -Increased customer satisfaction rating from 91% to 94%. Show less

Daily Tasks Include:-Attend to 100s of emails using Outlook, use Excel daily. -Assist both English and Spanish speaking clients over the phone with their technical difficulties using hardware and software. Approx. 70% English 30% Spanish, including Puerto Rican, Cuban, and Mexican accents.-Use Cisco, InOutBoard, C4, BaseCamp and ADP.-Use i5 inventory management software to place orders, credits, positive credits, process POs, take customer account notes, and look up serial… Show more Daily Tasks Include:-Attend to 100s of emails using Outlook, use Excel daily. -Assist both English and Spanish speaking clients over the phone with their technical difficulties using hardware and software. Approx. 70% English 30% Spanish, including Puerto Rican, Cuban, and Mexican accents.-Use Cisco, InOutBoard, C4, BaseCamp and ADP.-Use i5 inventory management software to place orders, credits, positive credits, process POs, take customer account notes, and look up serial numbers for products.-Work with independent Sales Reps as needed via phone/email.- Upsell, cross sell clients as appropriate.-Mail systems, catalogs, and equipment directly to clients as necessary. -Provide great customer service to clients. -Handle customer complaints, escalating calls to supervisors as necessary. Other duties:-Translate materials from English to Spanish as needed-Help write, edit, and shoot user tutorials in both Spanish and English; I'm also the on camera personality. -Work in warehouse assembly room assisting in making Photocake systems as necessary.-Propose projects when necessary to improve department. Projects:-Created 80 page employee training guide.-Created call center game.-Implement note taking change on Customer accounts Show less

You never know who or what is going to come into a Pawn Shop! I started full time in July, until September. Then I worked 1-2 days per week until March.Daily Tasks: -Assised customers sales all over the store, including jewelry, clothing, coins, etc. -Made deals to purchase customers items at fair market price; give collateral loans in the same way.-Dealt with Spanish speaking customers. -Provide great customer service, earn commission on all sales. -Regularly… Show more You never know who or what is going to come into a Pawn Shop! I started full time in July, until September. Then I worked 1-2 days per week until March.Daily Tasks: -Assised customers sales all over the store, including jewelry, clothing, coins, etc. -Made deals to purchase customers items at fair market price; give collateral loans in the same way.-Dealt with Spanish speaking customers. -Provide great customer service, earn commission on all sales. -Regularly merchandize items throughout the store in addition to constantly condensing and consolidating our products so that they sell quickly. -Perform nightly pulls.-Assisted in pricing items and putting them on the sales floor. -Specialized in coins and precious metals. -Performed nightly loan walks.Additional:-Won competition of getting most positive google reviews for company. Show less

At Crossfit Fierceplay, I would assist and occasionally lead one hour fitness classes under the supervision of more experienced coaches. I was responsible for ensuring proper form among participatants, tracking their results, and aiding them in anyway possible to improve their overall health and wellness. I coached approximately 6 hours of classes per week for the duration of the internship.

At The Lawn Smith, I was responsible for performing maintenance on residential lawns, including spraying for weeds, mowing, mulching, weed pulling, and aerating.-Approximately 50% of my time working on my own spraying a list of 30-50 houses per day-Approximately 50% of my time leading a crew of 2-3 performing maintenance on 15-30 houses per day. -When leading crew 100% of communication was in Spanish

At The Brickman Group I was a part of a landscaping team that would perform lawn maintenance on commercial properties. Toward the end of the summer, I was given a supervisory role and would lead a team out on maintenance jobs. -Regularly worked 60+ hours per week-100% of communications with crew members in Spanish-Worked with 40+ native Spanish speakers-Weed whipped, mowed lawns, sprayed for weeds, installed mulch, flowers, etc.

I was one of 3 supervisors at Como Pool in it's first year from it's grand opening until I returned to college for my Sophomore year. Daily Tasks:-Immediately responsible 20 youth that were hired to work the concession stands, help with maintenance, and do tasks as assigned. -Sold park memberships.-Handled supervisor escalations with great customer service, focusing on making things right with each customer. -Created employee schedules.-Assisted in vendor… Show more I was one of 3 supervisors at Como Pool in it's first year from it's grand opening until I returned to college for my Sophomore year. Daily Tasks:-Immediately responsible 20 youth that were hired to work the concession stands, help with maintenance, and do tasks as assigned. -Sold park memberships.-Handled supervisor escalations with great customer service, focusing on making things right with each customer. -Created employee schedules.-Assisted in vendor relations.-Handled employee performance issues, placing an emphasis on coaching and improvement. Show less