Connor Hudson Email & Phone Number

Salt Lake City, Utah, United States

Was one of two administrators of a Salesforce instance of over 900 users. Took responsibility of the CRM/Contact Center group inside of our IT ticketing system, Freshdesk. Partial Five9 dialer administrator responsibilities were given to me shortly after being hired on.

Orem, UT

Murray, Utah

Took the loan application process and digitized it. Used Salesforce, Ninja Forms, DocuSign and Zapier.

Lehi, UT

During the summer of 2018 I worked with the business operations team at Solutionreach. I helped facilitate the transition from salesforce classic to salesforce lightning. This process included user testing and implementing their feedback. I'm grateful for the experience I had at Solutionreach. Working with and learning from the wonderful people there.

Greater Salt Lake City Area

Used skip tracing resources to locate debtors and updated information in the system.Negotiated to collect balance in full.Counseled debtors on their payment options and arranged installment agreements.Recorded all information regarding financial status of customers.

Orem, UT

Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.Cross-sold complementary products and services to customers.Developed reputation as an efficient service provider with high levels of accuracy.

Salt Lake City, UT

Politely assisted customers via telephone.Provided an elevated customer experience to generate a loyal clientele.Handled customer concerns regarding their personal credit line and issues they had with their online account.

Bachelor'S Of Science / Minor In Psychology, Management Information Systems, General

Education record