Connor Ford Email & Phone Number

Grand Rapids, Michigan, United States

Senior Broker March 2022 – Jan 2023• Continued growth in loads ran, customer additions and introducing new modes of transportation to current and new customers expanding their shipping options.• Proven sales leader, helping customer with transport solutions. Primarily focusing on larger accounts, using synergies to create long -lasting customer partnerships, increasing market share and company profitabilityBrokerage Team Leader March 2021 – March 2022• Led a team of 10 newly hired brokers, assisting in the growth of their accounts and industry knowledge.• Assisted brokers in the process of conference calls with their customers, bringing solutions and new ideas to assist in customer savings and relations.

United States

Revenue Management - Assistant Revenue Manager-Integrated a new property management system application throughout 15 different properties resort wide-Developed an understanding of Revenue Management strategies for different hotels in different demographics of the worldRestaurant Management - Assistant Manager-Compiled various progress reports to send to corporate headquarters-Assigned all staff specific tasks and duties in order to provide the best service possible-Always volunteered to work open and closing shifts in order to get the full experience of opening and closing a restaurant.-Responsible for all of scheduling, assisted in payroll as well as orderingHotel Management - Assistant Housekeeping Manager-Responsible for organizing the daily tasks of the team-Assisted in making sure rooms were properly cleaned and guests were satisfied-Managed the labor budget as well as making sure our supplies cost was in line with forecasting-Forecasting future occupancy to determine rates

40 Acres Tavern

-Provided and maintained great customer service for traveling guests-Became sufficient in the organization of payroll and scheduling-Ensured that each employee was given the tools to succeed and assisted wherever needed

Gained experience interacting with the wide variety of customers•Assisted customer’s needs whenever needed and served as a gas attendant on the lake•Aided in the service building repairing and detailing boats and other vehicles•Hosted private events while maintaining the upkeep of the property