Managed an average of 75 job requisitions with a responsibility of filling roles within a 50 day “time to fill” windowActively reviews 50+ applications daily searching for clinical and non-clinical candidates that meet posting requirements for the position/s and fit the OSF missionBalanced 5+ phone screenings daily from scheduling and holding to sending forward to hiring manager/sEstablished and maintained working relationships with dozens of hiring managers/leaders to ensure a smooth hiring process from interviews to onboarding and everything in betweenSourced CNA candidates using outlets such Indeed, LinkedIn, and in house CRMTrained new CNA Recruiters on talent acquisition processes and procedures

Sourced Bradley University applicants via travel to high schools and college fairsBuilt queries and automated email mailers to reach prospective students in unique ways using an online admission platform called Slate Traveled to Chicago, Denver, Milwaukee, Minneapolis and Los Angeles in effort to recruit prospective students by visiting high schools for one-on-one appointments and managing booths at local college fairsNarrated charter bus tours of campus and surrounding areas of Peoria to prospective students and families during admitted senior programsConversed daily with prospective students and their families who visited campus to share more about the Bradley experience, application process, and financial assistance

Served as lead trainer preparing new staff with the tools to successfully assist accounts and customers with the orders and repairs strategy Interacted with customers daily averaging 75 answered inbound calls from both optical accounts and customers residing in the United States, Canada, and other territoriesProvided premium service to both optical accounts and customers needing assistance with placing large orders and/or direction with sunglasses repairAssessed inbox and distributed emails with requests to fulfill orders for items such as nose pads, cases, and cleaning kits to newer staff members

Communicated with Cardinals fans and clients daily, averaging 100 outbound and 100 inbound phone calls daily to provide championship level service Cultivated relationships with customers using in seat visits during home games to assure a phenomenal experience of the Cardinals brand Spearheaded the Customer Service Committee which met weekly to assemble the “DSR files,” a monthly, organization wide newsletterDirected training of Ticket Sales Agents and oversaw their responsibilities to answer inbound phone calls during some game nights Closed approximately $2,000,000 worth of ticket sales over the course of two full baseball seasons

Placed 75 phone calls daily with an objective to serve both businesses and fans across much of South Central Kentucky Conducted 12 or more business appointments per week leading to multiple group/s and season ticket sales ∙ Orchestrated all ballpark birthdays by placing orders for cakes, assembling food, beverage, and decorations, and executing parties from start to finish Collaborated with local business leaders on chamber of commerce after hours, local outreach programs, and charity events to ensure long lasting relationships and build the Hot Rods brand Sold approximately $75,000 worth of group and season tickets in first full minor league baseball seasonCoordinated hiring, coaching, and directing process of the staff for the kids play area at Bowling Green Ballpark Planned and oversaw youth baseball camps of several dozen campers held at the ballpark

Produced, recorded, and cut audio highlights for Peoria Chiefs listen live online broadcastsDesigned and implemented new blogs for website content such as “A Day in the Life of a Peoria Chief” and “Where are they now - Former Peoria Chiefs” Conducted interviews of players and coaches to write articles for monthly playbills distributed at home gamesAssisted with community relations events such as visiting nursing homes monthly with other Peoria Chiefs staff

Captured video footage of Bradley University men’s and women’s basketball, soccer, and cross country games and meetsConstructed highlight packages for the athletics website by using Adobe Premiere Pro and Final Cut Pro to edit video footage