Patrick Connor Email and Phone Number

I am contracted as a Digital Project Manger at Blackrock.

As part of the Agility Centre of Excellence and seconded to Learning and Development Digital Team I have been working on building, maintaining and enhancing the bank-wide NatWest Group Academy site and other intranet sites, reaching over 75,000 colleagues.A hands-on role in the Ways of Working Transformation Project, this highly technical role included liaising with internal and external digital and creative agencies and many senior bank colleagues.

I worked to launch Prudential’s first direct to consumer D2C product The Prudential ISA. My duties involve working with Business Proposition, IT, UX and Design Teams, as well as Compliance and Product Stakeholders, to produce compelling digital content and journeys for Prudential’s first D2C product offering.I was responsible for creating and gaining sign-off for compliant content including video for users to simply financial products for online customers. Preparing the site and content for consumer testing prior to launch. Testing customer and providing feedback and recommendations. I continued to develop processes and procedures to enhance the user journey and ensure delivery of products via various digital channels. Preparing secondary user journeys and testing these via A/B techniques.After launch I was responsible for working with internal and external agencies to produce:Engaging creatives from Display Banner advertising across multiple channels which include; Premium, TV Sync and Retargeting. Designing listings on key web sites and key sponsorship. Design and seek compliance for engaging email communications via IBM Marketing Cloud (formely Silverpop). Work in the Automation project to develop automated solutions for client contact Adobe AEM, Target and IBM Automation.The day to day management of the email marketing tool and setting up and maintaining users, mentoring and providing first point of contact for the IBM Automation relationship. For the last 7 months I have been working on the General Data Project Rights (GDPR) within the Marketing Department. I was responsible for the setting up of the Preference Centre where Prudential customers were able to give consent and set their GDPR preferences. Creating and sending emails and manage the process to ensure data was up to date on appropriate systems.

I was the Project Manager responsible for aspects of business requirements on the Franklin Templeton Investments (FTI) United States Platform Integration Project (USPI). This project was run with a mix of waterfall and agile project management techniques. Successfully project managed, re-design, build and launch of the FT website on the 7.5 Teamsite environment.During the project I was responsible for all aspects of the project life cycle from business perspective including; preparing business specifications, site maps, organisational models, and UX wire-frames. The role involved liaising with internal design and UX teams as well as a number Business Analysts, product specialists and the various business groups within FT including legal and compliance.I managed all business related activities liaising and coordinating, between technical, business teams, product and marketing teams, from the successful completion of System Integration Testing (SIT), and User Acceptance Testing (UAT) all to within project budget and timescales. I reported to the Project Board on all aspects of the project including. I managed test defects to successful resolution via Jira bug tracking tool and I was responsible for gaining financial regulatory compliance within the legal process to ensure all content and designs and digital communications are aligned and signed off in line with US regulatory demands.

Working within Distribution and Client Management (D&CM) I report to the Head of Digital Media and Production. My remit is wide ranging, focusing on both business and client needs.My move from IT into Marketing has resulted in a number of achievements and firsts within SWIP. The role has developed to incorporate elements of social media working with internal clients and external agencies to promote SWIP on social media sites such as Linked-In, Facebook and Twitter. As a direct report to the Head of Digital Media and Production I am required to undertake the role during vacation periods, supporting strategy, delivery and team management.Budgeting, security, contractual and business continuity are also included within this remit.

Reporting directly the Head of Operations, I joined SWIP as a contractor to re-design the company intranet. The success of the intranet project led to me being offered a full time post as the Web Production Manager within the Operations department and given the role to improve the client facing web site www.swip.com. I successfully re-designed the intranet in line with the company’s corporate brand Improved UX and navigation to enhance user journeysImproved functions such as document handling and corporate news productionRolled out new site and trained personnel on how to use the intranet affectively As Web Production Manager I was responsible for the build of the client facing site swip.comWorking with a Business Analyst and IT infrastructure I took responsibility for the web site brief and submitted it to appropriate agencies for tenderingWorking with the legal department I engaged a new digital agency on infrastructure and web site build in line with Lloyds Banking Group security specifications.Improved UX in line with new persona testing and user task scenariosManaged all design work and the migration of content to the new site architectureImproved SEO and PPC and engagement in SWIP Marketing campaignsDesigned and built new client extranet functionality for the Discretionary Advisers market.The project took approximately nine months and at the end of the project SWIP had a new modern website moving from Autonomy Team Site to SharePoint 2007 infrastructure.The success of the project resulted in me managing a team of 3 digital executives. Budgeting, security, contractual and business continuity also became part of my remit.

Test Engineer of semi-conductor products from mobile phones to in-car electronics. Latterly I was part of the Probe Test Engineering Group with 3 Technicians reporting directly to myself. Successfully implemented web based production tools on UNIX both HP servers and Solaris Workstations and also Windows based platforms, HTML, Visual Basic, Perl and UNIX scripting, SQL, PLSQL and Visual Basic applications. Allowed production to manipulate production data real time. Concurrenlty managed a team of technicians by successfully setting up and managing goals via one to one assessments, prioritised and allocated holidays and where necessary dealt with disciplinary procedures. Effectively managed two of the technicians through their Technical ladders submissions and career path progression. As IT CIM Development Engineer maintained data feeds and directories to an Oracle database on HP-UNIX servers. Developed scripts using Perl programming and UNIX shell scripting and latterly went on to write SQL and PLSQL scripts providing first and second level support to users of the system.