Peter Connor Email & Phone Number

Brisbane, Queensland, Australia

RiseSmart partners with companies across the globe as they flex, adapt, and transform their businesses. Our innovative approach enables the movement of talent into, within, and out of organisations to generate greater growth, increased productivity and profitability.

Brisbane, Australia

Leadership of the Shannons Queensland Sales and Service Contact Centre operations, comprising a team of 30+ Team Leaders and Motor Enthusiast Underwriters, with the objective of maximising customer outcomes, productivity, sales and service opportunities. A part of the Suncorp Group, Shannons has offices in all state capitals, the ACT and Northern Territory.Key achievements-- Transitioning the call centre operations from the long term facility at West End, Brisbane, to a purpose built, new facility in Eagle Farm.- Commenced the establishment of the Auctions business in Brisbane, from the same, purpose built facility.

Brisbane

Lee Hecht Harrison is a talent mobility company focused on delivering Career Transition, Leadership Development, Employee Engagement and Change Management solutions for organisations committed to developing their best talent and becoming employers of choice.Responsible for coaching clients through significant periods of change following organisational restructures and down-sizing. The role works with clients from a variety of industries and backgrounds, with their positions encompassing both blue and white collar employees.Specialising in: - Career Coaching and Consultation. - Workshop Facilitation. Client Testimonial:Peter provided me with great support, practical, helpful advice and insights that assisted me in my job search. He was patient and gave me strong encouragement along the way, which resulted in me securing a role in line with my career objective.

Bangkok, Thailand.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as all production of Volvo, Renault, Mack and UD trucks.This regional role was responsible for the leadership, development and implementation of talent and competence initiatives for the entire region, encompassing Thailand, Japan, India and Australia. Significant achievements:• Implemented a cultural development package for the APAC region, to improve cultural understanding and inter-cultural communication. This resulted in a significantly increased awareness of the importance of cultural understanding to achieve business successes.• Instigated an English language learning program to enhance English speaking skills for 23 key Japanese staff members, to advance their ability to interact in business forums where English is the primary language. • Led the development and implementation of tailored leadership programs across the APAC region, to meet the needs of the business and enhance the capabilities of key leadership position holders.• Successfully completed the annual Succession Planning process for the region.• Instigated coaching and mentoring programs to developing future talent and meet the demands of succession planning.

Brisbane, Australia

Focussed on both factory and privately owned sales and aftersales dealerships and multiple parts and service customer service centres, this role was responsible for conducting dealer operating standards assessments , retail business improvement projects , reviewing dealer financial performance and KPI’s, execution of the national dealer network strategies, dealer network branding and identity, franchise transfers, dealer agreement and franchising code responsibilities, and development and implementation of relevant and value add competency development programs.Significant achievements:* Led the re-structuring and development of the Australian and New Zealand dealer network from 2003 to 2009, to have both the Mack and Volvo brands represented at single customer contact points. * Led structured business improvement programs designed to enhance the profitability and efficiency of factory owned dealerships in the sales and aftersales operations. * Implemented a Line Manager Operations training program, to upskill retail staff in the understanding and assessment of business financial statements, process improvement and KPI’s.

Brisbane, Australia

Mack Trucks is one of North America’s largest manufacturers of heavy-duty Class 8 trucks, engines and transmissions. Mack Trucks Australia is a part of this group and has celebrated 50 years of local Mack production in 2013. Mack Trucks is part of the Volvo Group.Developed strategic learning and development initiatives for 10 factory owned sales and aftersales dealerships, an assembly plant and 100+ head office staff, this role was responsible for development, delivery and facilitation of all learning and development activities for sales, assembly, workshop and commercial management staff in Australia.

Brisbane, Australia

Developed and delivered key sales skills development programs to factory owned sales and aftersales dealerships, general managers, retail vehicles sales staff and dealership aftersales team members. This role was also responsible for managing wholesale vehicle sales, active involvement in recruitment of sales and sales support staff, development and delivery of all sales skills development activities for the vehicle sales and aftersales groups, management of the national sales incentive and award program and management of sales communication to the dealer network.

Brisbane, Australia

Tradelink Plumbing Centres are among Australia's biggest name in plumbing supplies for bathrooms, kitchens and laundries, with over 200 branches throughout Australia.National responsibility to proactively support 200 retail and trade stores across Australia by leading and delivering learning and development inititiatives aligned to business strategies and to continually enhance team member capabilities to ensure continual improvement in customer satisfaction.

Melbourne, Australia

Developing and implementing strategic learning and development and HR initiatives to over 40 Tradelink Plumbing Supplies and BBC Hardware Group retail and trade stores across Victoria, Tasmania, South Australia and Western Australia by leading and delivering learning and development inititiatives aligned to national and local business strategies and to continually enhance team member capabilities to ensure continual improvement in customer satisfaction.

Education record

Post Graduate in Business Administration

Mba Studies