Connor Proctor Email & Phone Number

Remote

• Create, test and deploy customizations to the Microsoft 365 platform using code and low code solutions.
• Manage, troubleshoot and monitor Azure apps and services to satisfy client-facing and internal needs.
• Collaborate with internal and external resources to ensure VPO product is high-performing and secure.

• Established System Security Plan document and enrolled staff in regular security awareness training to prioritize the cybersecurity element of the VPO solution.
• Completed security audits to ensure solution was compliant for clients under various industry regulations.

Pittsburgh, Pennsylvania, United States

• Lead team of support engineers to deploy, maintain and troubleshoot construction management solution in SharePoint Online.
• Setup HubSpot and Freshdesk integration to automate addition of client contacts and tracking of communications for Marketing and Solution Consulting teams.
• Integrated Freshdesk and Monday.com to provide relevant support data to Implementation and Development teams.
• Presented regular updates to company leadership on key items and metrics affecting the company’s goals.

• Employed Sharegate and PowerShell modules for large-scale provisioning of projects.
• Served on Implementation team to construct general solutions for over 30 clients, as well as customer-specific solutions.
• Worked with Development team to maintain and grow an arsenal of SharePoint apps and scripts, enabling management of over 3,000 sites with limited resources.

Pittsburgh, Pennsylvania, United States

Monroeville, PA

• Provides managed IT services to over 100 small-to-midsize businesses spanning an array of industries.
• Increased account security of five client organizations through setup of Duo Auth and Microsoft 365 MFA.
• Guided organizational adoptions of MS Teams, RD Gateway and VPN during COVID-19 lockdowns.
• Crafted Windows Configuration Designer solution to standardize and quicken machine staging.
• Led investigation of and response to client security breach. Identified malicious activity with Microsoft 365 audit logs, secured accounts and prevented fraudulent bank transactions in excess of $20k.

Blairsville, Pennsylvania

• Managed hardware and software needs of 300+ users across 80+ locations in rapid-growing healthcare org.
• Ensured domain scalability by automating Active Directory user, group, and distribution list tasks.
• Defined new-hire procedures alongside HR to ensure timely and appropriate access of information systems.
• Transitioned and trained clinic staff to use Office Online, saving licensing costs and modernizing workflows.
• Leveraged Azure identities to allow cohesive file-sharing between domain-connected and remote users.
• Introduced Jamf and supported existing Exchange MDM solution to provision and manage mobile devices.

Greensburg, Pennsylvania

• Provided diverse technology support to K-12 school district of 5,700 students and 651 employees.
• Scripted identification and removal of 4,000 inactive and Windows XP computers from domain.
• Automated association of domain users and computers for troubleshooting and security auditing.
• Headed Avaya VoIP upgrade through phone installs, call quality troubleshooting, and user management.
• Performed Active Directory tasks for Sys Admin, including password resets and GPO creation.

United States

• Performed technical maintenance and upkeep on $1.3 billion of world-class equipment responsible for audio and display processing, air data information, communications security and safety of flight.
• Drafted, launched and amended technical publications to ensure safe and proper maintenance procedures.
• Appointed as Assistant Communications Security Responsible Officer for cryptographic equipment.

Bs Business Studies In Information Technology, Computer/Information Technology Administration And Management

As Avionics Systems Technology, Aeronautical/Aerospace Engineering Technology/Technician

Commended and featured by Air Force Public Affairs for speedy completion. Set Davis-Monthan Air Force Base record by passing 14/14 CLEP.