Connor Hebert Email & Phone Number

Chicago, Illinois, United States

Greater Denver Area

Silverthorne, CO

• Assisted store with implementing new point of sales system.
• Listened to team feedback and increased team morale.
• Conducted hands on training for new team members.
• Increased client retention and satisfaction.
• Marketed store to local businesses to increase business.
• Ensured client satisfaction during every phase of the event life cycle.

• Resolved escalated passenger inquiries via email and phone communication.
• Responsible for customer service budget allocation.
• Monitored phone and email metrics to exceed customer service level agreements.
• Trained a team of 90 agents to assist passengers over different social media platforms.
• Acted as a liaison between the call center and the corporate management team.
• Created and implemented processes to improve agent efficiencies by 25%.

• Responded to customer feedback via phone call, email, and social media platforms.
• Provided service recovery to ensure brand loyalty.
• Fielded negative customer feedback and exceeded expectations.
• Increased client satisfaction by 20%.
• Promoted to supervisor within 8 months due to job performance.