Connor Hebert Email & Phone Number

Chicago, Illinois, United States

Greater Denver Area

Silverthorne, Co

• Assisted store with implementing new point of sales system.• Listened to team feedback and increased team morale. • Conducted hands on training for new team members.• Increased client retention and satisfaction. • Marketed store to local businesses to increase business.• Ensured client satisfaction during every phase of the event life cycle.• Awarded best bakery in Colorado in 2018 and 2019.

• Resolved escalated passenger inquiries via email and phone communication.• Responsible for customer service budget allocation.• Monitored phone and email metrics to exceed customer service level agreements.• Trained a team of 90 agents to assist passengers over different social media platforms.• Acted as a liaison between the call center and the corporate management team.• Created and implemented processes to improve agent efficiencies by 25%.

• Responded to customer feedback via phone call, email, and social media platforms.• Provided service recovery to ensure brand loyalty.• Fielded negative customer feedback and exceeded expectations.• Increased client satisfaction by 20%.• Promoted to supervisor within 8 months due to job performance.