Conor O'Brien Email & Phone Number

Munich, Bavaria, Germany

Chiswick

At Iyuno-SDI Group I hold responsibility for Service Delivery (Help Desk, local support and business relationship management), Infrastructure and Network teams and systems. I manage a team of 30 people globally across three regions – Europe, Asia and North America – and I have budget responsibility for $10-15 million of capital and operational spend.Recent career highlights include:POST MERGER INTEGRATION – designed the post-merger infrastructure and network strategies to align both legacy companies across an enterprise class solution, migrated the multiple legacy Help Desk teams to work as an extension of the global Service Desk function utilising a common tool set, successfully migrated over 1,200 mailboxes and 20+TB of Google Drive data into Office365 and continuing to move forward the strategic agenda for global systems. SERVICE DELIVERY – reorganised service delivery to improve the performance of the regional support teams, improved service consistency, introduced new working processes and engaged with business leadership to introduce satisfaction surveys and monthly IT and business leadership meetings.INFRASTRUCTURE – developed an infrastructure transformation roadmap, brought a strategic approach to vendor management, recruited new Infrastructure Manager for day-to-day operations, developed and executed on the technology transformation programme, migrated core services to AWS, Azure and Office365, introduced project management principles and built a transformation roadmap for our tier-2 and tier-3 offices.DATA/VOICE NETWORKS – re-negotiated the global WAN contract to save $3 million over three years, developed a strategic refresh plan for all network systems, hired a Network Services Manager to run network operations, implemented increased remote working capacity to allow the company to function during the COVID pandemic, currently planning a network design and vendor refresh plan for Europe.

I am an Associate of Lights-On Consulting Limited, an IT and management consultancy practice. Established in 2005 Lights-On specialises in the legal sector but also carries out some work for sectors outside of legal to maintain a broader commercial view. I am an expert in IT service management and have presented or chaired at international events, such as the IT Service Management Forum (ITSMF) Annual Conference, Legal IT Forum, and a range of events from Green IT to Unified Communications.As an Associate of Lights-On Consulting, I work with both Law firms and IT suppliers in the Legal sector.

London, United Kingdom

Assisting Conde Nast International with ITIL service delivery expertise on a global project rollout.

My role has responsibility for the governance of the managed services contract with Computacenter which includes Service Desk, Local Office Support, Infrastructure and Data Centre services.I also have responsibility for IT Training, ISO20000 accreditation & operations, International office support and Network services (voice & data).I hold key supplier relationships with Computacenter, Vodafone, Mitel and Dell.