•Showcasing public relations by listening and responding to customers queries and complaints to provide appropriate solutions.•Demonstrating the ability to explain technology to both non-technical and technical people.•Adhering to company policies and regulations to sell financially regulated products compliantly to customers, this included extended warranties from the company and credit through Creation.•Applying knowledge and understanding of both Windows and Mac operating systems in addition to applications such as Office 365 and McAfee for customer laptop setups.

As a Software Engineering Intern at Rapid7, developing, testing, and maintaining both the front-end and back-end aspects of a web-based application were carried out. Primary responsibilities carried out include:• Working closely with team members and managers to develop and release new features to existing Rapid7 products.• Writing efficient, professional code in languages such as Kotlin and TypeScript, using software such as Maven, Docker, Cypress, and Postman.• Implementing new unit tests and debugging both existing and newly developed code to ensure high quality code is provided.• Reviewing and providing feedback for code written by team members.• Using SQL client software such as DBeaver to write/optimize queries for multiple database regions.