As a Desktop Support Engineer at Acivico Group, I provided IT software and hardware support to over 500 clients across various sectors, including education, health, and construction. I resolved technical issues, installed and configured systems, and ensured compliance with security policies and procedures.Previously, I was a Product Support Analyst at Deloitte, where I supported the implementation and maintenance of banking software solutions for mortgage servicing. I also worked as a Senior Service Desk Analyst at Marsh McLennan, where I handled complex customer queries and escalated incidents.I have a Diploma of Education in Computer Systems Networking and Telecommunications from Northampton College, where I gained a solid foundation in IT concepts and practices. I am also a passionate coder, teaching myself various programming languages and frameworks in my spare time, such as Python, Java, and React.I am motivated by learning new skills, solving problems, and delivering quality service to clients. I am always eager to take on new challenges and opportunities to grow and develop as an IT professional. I value teamwork, collaboration, and innovation, and I strive to contribute to the success of my organization and industry.