Customer Incident Manager
Current• Leading and coordinating complex technical issues resolution efforts, aligning technical support, customers, account teams, field service engineers and relevant parties• Reporting and advising on status, action plans, impact and key information to leadership and executives• Working with internal team members to ensure professional standards, practices and values are adhered to and demonstrated• Driving complex technical issues to resolution in a timely manner to build customer… Show more • Leading and coordinating complex technical issues resolution efforts, aligning technical support, customers, account teams, field service engineers and relevant parties• Reporting and advising on status, action plans, impact and key information to leadership and executives• Working with internal team members to ensure professional standards, practices and values are adhered to and demonstrated• Driving complex technical issues to resolution in a timely manner to build customer confidence and satisfaction• Coordinate business units during multi-vendor collaborations Show less
