Customer Incident Manager
Current- Leading and coordinating complex technical issues resolution efforts, aligning technical support, customers, account teams, field service engineers and relevant parties
- Reporting and advising on status, action plans, impact and key information to leadership and executives
- Working with internal team members to ensure professional standards, practices and values are adhered to and demonstrated
- Driving complex technical issues to resolution in a timely manner to build customer… Show more
- Driving complex technical issues to resolution in a timely manner to build customer confidence and satisfaction
- Coordinate business units during multi-vendor collaborations Show less