• Led evaluative research efforts within a major retailer's design organization to inform product strategy and concept designs.• Conducted quantitative concept testing around gamification strategy, offering insights into designing gamified experiences in the retail context.• Evaluated generative AI concept using surveys and usability testing to validate response designs and enhance the user experience.• Completed a baseline survey of the client's online search experience to show the product team highlights and opportunities with the existing experience.• Conducted a quantitative preference test comparing various email designs to offer recommendations to the marketing team for how best to optimize email communications.• Led Designit North America's Pride ERG, hosting our first Pride event and leading our first internal CEI evaluation.

• Analyzed customer survey feedback for a telecommunications client, providing strategic and technical recommendations for enhancing the user experience.• Conducted competitive and secondary research for a technology company's marketing team to inform B2B product marketing best practices.• Led a team of service and experience designers to conduct qualitative research around a manufacturing client's IT onboarding experience to identify opportunities for improvement.• Used qualitative methods to define archetypes at a regional and global level, informing company-wide marketing initiatives.• Employed a mixed-methods approach combining 1-on-1 interviews with an employee survey to evaluate whether a proposed sales enablement solution would address sellers' needs.

• Led mixed-methods research to understand customer concerns with a mobile-based telematics products and offer recommendations for ways to improve the user experience.• Conducted moderated usability tests for new features being developed for the claims systems to identify usability and training opportunities.• Launched a company-wide survey to collect feedback from call center service employees about a new chat resource to identify pain points and inform process improvements.• Designed a phone-operator-led interview strategy to gather customer feedback about a new IVR feature to evaluate its accuracy and impact on CSAT.• Supported onboarding of new research analysts to inform them on best practices when conducting qualitative research.

• Developed dashboards in Qlik Sense to report key metrics to claims associates to offer them a real-time look at their performance.• Received Skill & Self-Development award for quick learning and turnaround of dashboards.• Conducted qualitative research to inform project teams on how best to train associates in a work from home environment.• Shared best practices with training department for future virtual trainings.

• Conducted focus groups and surveys with call center employees to gather insights on their experience with a new policy management system.• Presented research findings to project teams and recommended system changes and training improvements as means of improving the rollout experience.• Led the design and training of a simple qualitative research tool to help newer researchers prioritize insights from qualitative projects.

• Managed day-to-day operations for the company's exploratory financial diary studies which spanned 6 projects across sub-Saharan Africa and South/Southeast Asia.• Liaised with local research vendors to monitor data collection efforts and ensure data met quality standards.• Used tools such as Microsoft Access, Excel, and Tableau to track weekly data reports and analyze results using descriptive statistical methods.• Developed discussion guides for qualitative projects and conducted thematic analyses of translated results.• Drafted and programmed cross-sectional surveys to gather additional insights into diary participants' quality of life.• Wrote research reports and blog posts that summarized key insights from exploratory research to inform stakeholders about the economic realities they faced and their unique needs.

• Cleaned data for the Papua New Guinea Financial Diaries project to ensure accuracy and reliability.• Collaborated with the financial education team to develop graphics and curricula for low-income populations in Latin America and Sub-Saharan Africa.• Finalized an online course on Consumer Education for Branchless Banking, enhancing mobile money operators' financial education efforts.• Prepared final reports and briefs for the project, contributing to successful dissemination of project findings.

• Compiled survey results and updated internal documents for CEJI's Facing Facts! project.• Edited passages for grammar/spelling, wrote project flyers, and organized the final project report.• Developed strong organizational skills and attention to detail during the internship.