Conor Mckeever Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

· Providing technical assistance and support related to computer systems, hardware, and software· Walking employees through the recommended problem-solving steps· Set up and repair of computer equipment and related devices· Staff onboarding and offboarding· Training users to work with new computer hardware/software and platforms- Azure AD management- Evaluating and optimizing network infrastructure- MDM- Ad-hoc scripting and coding using Graph/python/PHP/JavaScript- Automations- GCP- Security assessments and ISO 27001 preparation- Documenting changes, revisions, and problems

Barcelona, Catalonia, Spain

Teacher of A level Business / IT and IGCSE ICT for KS4 and KS5 (14 to 18 years old)

Resource planner for a 24*7 multi location, language and technology call centre dealing with customer faults and enquiries.Analysis of multiple sources of historic data to create a complete staffing profile and resource model for first (language) and second (technology) line teams to create timely and regular schedules to ensure maximum efficiency and optimum use of available resources.Daily and weekly and monthly monitoring of staffing and absence levels, leading to adjustment for unplanned and planned shrinkage to provide optimum coverage, proactivley highlighting future areas of concern and potential solutions to senior management so pre emptive action could be taken.Design of bespoke one touch reporting suite to enable managers to extract intelligence when required and provision of adherence and occupancy reporting to help with team and performance management.Analysis to provide insight into recruitment needs.

TSC Team leader for 1st level multinational team supporting the North region (UK, IE, SE and DK)Motivating, coaching and mentoring of team to ensure a high quality of work and staff improvement on both a business and personal level.Ensuring company KPIs met through day to day queue and staff management.Dealing with Level 1 escalations through to completion for strategic customers.Liaison between Sales and Fault areas of the business to ensure maximum customer satisfaction.Post incident customer follow up to highlight areas of concern in process and to highlight potential training needs.Ensure process change and new product information rolled out to team in a timely manner.Staff schedule creation

First level agent logging fault tickets and acting as liaison between Customer and level 2 technicians for English speaking customers.

Various Stores

Assistant manager in the best performing store (% of target). I helped manage a team of 8 sales staff to help the store achieve their KPIs on a consistent basis.

Donegal Place, Belfast

Sales staff in the flagship store in the region.

Bsc Management & Information Studies, Management And Information Systems

Education record