- Monitor and Analyze active incidents within ServiceNow to identify potential major service impacts.- Liaison with Customers and Business partners to clarify and ensure accurate assessment of Impact and Prioritization of Potential Major and High Severity Incidents.- Ensures that all incidents and major incidents are managed according to agreed procedures.- Monitor incidents status, ensuring that SLA targets are not breached, taking steps necessary with Service Providers / Internal team in order to achieve a full resolution.- Taking account of new information or changed circumstances and modifying understanding of an incident or situation accordingly.- Designed POC for Consolidated Tier1/2 monitoring . - Managing services, VM’s and components via OneOps cloud platform. - Using AWS, Azure & Oneops to build new applications and update existing ones.- Deploying live production code to Walmart.com - Define and deliver scheduled reports and dashboards that demonstrates performance against KPI's and any areas of focus required to reduce incident resolution times and/or volume.

- Ensuring the highest levels of systems and infrastructure availability. - Manage and monitor all installed systems and infrastructure throughout the organisation.- Using logging tools such as Graylog & Splunk to investigate on-going major and minimal impacting issues. - Managing services, VM’s and components via OneOps cloud platform. - Taking servers in and out of rotation to perform work or testing.- Running reports into critical services via tools such as Tealeaf and Omniture to predict trend data.- Directing site traffic depending on functionality of the DC's. - Using netscalers to find specific application impacting issues and resolve them by the relevant methods.- Managing computes via VMware, checking all of the application stacks.

- Performed all systems administration duties, including configuration and maintenance of network services such as Web servers, WINS, DHCP, DNS, and FTP on both Windows and Linux-based environments. - Executed software and hardware upgrades as needed or scheduled, including emergency roll-outs. - Installing new equipment to the business and demonstration how it works. - Built, deployed and administered virtual machines, hypervisors and clusters. - Built systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners - Undertaking work on Citrix built machines. - Responsible for monitoring over 100% of the screens in order to ensure issues are dealt with promptly and efficiently. - Communicating to employees over the telephone in order to quickly resolve problems. - Helped standardise and implement the scheduled maintenance plan.