Conor Wright Email & Phone Number

Winchester, Gb

Winchester, Gb

London, ., Gb

London, ., Gb

London, ., Gb

London, ., Gb

London, Gb

Normanton, West Yorkshire, Gb

Normanton, West Yorkshire, Gb

Bentonville, Arkansas, Us

- Monitor and Analyze active incidents within ServiceNow to identify potential major service impacts.- Liaison with Customers and Business partners to clarify and ensure accurate assessment of Impact and Prioritization of Potential Major and High Severity Incidents.- Ensures that all incidents and major incidents are managed according to agreed procedures.- Monitor incidents status, ensuring that SLA targets are not breached, taking steps necessary with Service Providers / Internal team in order to achieve a full resolution.- Taking account of new information or changed circumstances and modifying understanding of an incident or situation accordingly.- Designed POC for Consolidated Tier1/2 monitoring . - Managing services, VM’s and components via OneOps cloud platform. - Using AWS, Azure & Oneops to build new applications and update existing ones.- Deploying live production code to Walmart.com - Define and deliver scheduled reports and dashboards that demonstrates performance against KPI's and any areas of focus required to reduce incident resolution times and/or volume.

Bentonville, Arkansas, Us

- Ensuring the highest levels of systems and infrastructure availability. - Manage and monitor all installed systems and infrastructure throughout the organisation.- Using logging tools such as Graylog & Splunk to investigate on-going major and minimal impacting issues. - Managing services, VM’s and components via OneOps cloud platform. - Taking servers in and out of rotation to perform work or testing.- Running reports into critical services via tools such as Tealeaf and Omniture to predict trend data.- Directing site traffic depending on functionality of the DC's. - Using netscalers to find specific application impacting issues and resolve them by the relevant methods.- Managing computes via VMware, checking all of the application stacks.

London, Gb

- Performed all systems administration duties, including configuration and maintenance of network services such as Web servers, WINS, DHCP, DNS, and FTP on both Windows and Linux-based environments. - Executed software and hardware upgrades as needed or scheduled, including emergency roll-outs. - Installing new equipment to the business and demonstration how it works. - Built, deployed and administered virtual machines, hypervisors and clusters. - Built systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners - Undertaking work on Citrix built machines. - Responsible for monitoring over 100% of the screens in order to ensure issues are dealt with promptly and efficiently. - Communicating to employees over the telephone in order to quickly resolve problems. - Helped standardise and implement the scheduled maintenance plan.