Achievements:* Created Regression Model to accurately outlook consumables cost based on print volumes. This was the first time that regression modelling was used in this business unit.* Integrated regression model into annual business planning process to support the building of 2021 financial plan.* Identified root causals of deviation from business plan for individual countries.* Provided statistical analysis to country teams.* Created EMEA order database that allowed team to report and analyse cost performance in a timely manner.* Provided ad-hoc statistical analysis support to business partners* Created & Published reporting in Power BI for EMEA ManagementTools: Minitab Statistical Analysis Software, Tableau, Power BI Pro.

Role:* Certified Master Black Belt* Leading business transformation projects and initiatives* Leading process improvement strategy and initiatives for functional service unit* Kaizen and workshop facilitation and leadership* Represented Europe "NextGen" IT infrastructure and process improvement requirement gathering.Achievements:* Delivered $1.2m cost savings from Sept 2019-October 2020 through process improvement action identified following cost analysis from 2016-2018 of SKU spend by category.* Facilitated 2 Global Business Workshop for EMEA and Americas regions, Identified project priorities and roadmap for 2019.* Completed special instructions project that delivered $250K benefits by reducing excess order shipments in US/CAN* Led expense workshop for Belgium technical services management and implemented actions to improve expense management* Created Data Collection Plan for Global Consumables Reporting and defined standard reporting requirements for KPI's.* Built monthly Operations Review and Quarterly Business review KPI's and Dashboards with operations teams.* Re-designed successful Bulk Order process to continuously improve the existing process based on VOC, VOB, VOP.* Mapped end-to-end customer experience in France as part of an overall transformation program for the country and working closely to the country GM. Identified customer's pain points and performed different customer experience interviews with Partners and Service Delivery managers. Presented recommendations and improvement actions to improve to senior management.* Achieved Master Black Belt Certification

Role:* Master Black Belt Candidate * Leading Process Improvement Strategy and initiatives for functional service unit* Lead Lean Six Sigma Process Improvement Projects * Kaizen and Workshop facilitation and leadership* Corporate Trainer of Crucial Conversations by VitalSmarts® & Influencer™ Change Management ModelAchievements:* VitalSmarts® Certified Elite "Gold" Corporate Trainer of Influencer™ Change Management Model* Business Transformation Project - Fair Usage Consumables. - Led Cross-functional (Technical Service, Sales, Supplies) Implementation of a project to redesign operational processes to support amendments to service offerings* CSDM Variable pay plan transformation project. Led a project of senior service delivery managers to redesign and implement an incentive plan for Field service managers. * DMA Projects - Annuity revenue performance improvement. Led a Kaizen Project to improve annuity revenue performance. Identified Root causes and developed a change management solution using the Influencer™ Change Management Model. Programme handed over to European c-level directors for implementation.* Implement first standard and consolidated consumables ordering process for Europe base business. Delivered $500k savings in 1st year.* Implemented End of Contract un-used supplies recovery process. Improved recovery performance by 10% and delivered savings of $400k.* Field supplies Inventory validation Project.* Metered Supplies escalations variance Kaizen project. deployed improvements to excess orderescalations process to reduce NVA for operations teams and improve cost performance.

* Participated in developing Lean Six Sigma Deployment Strategy in Europe * Operational Assignment in 2012 to Meter Supplies Management Role to drive process efficiency improvements* Lead Lean Six Sigma Process Improvement Projects - Annuity revenue growth, Customer Satisfaction* Achieved VitalSmarts Train the Trainer certification for Influencer™ training * Facilitation of Deployment activities

Responsibilities:* Project manage strategic business projects to deliver $800k Revenue/Cost savings* Facilitate meetings, kaizen events and workshops to solve urgent business needs Develop & maintain strong, positive business relationships with key internal clients to clearly understand their business processes, and the development/articulation of short & long term business objectives.* Clearly define the business case for the projects that have been proposed, and validate the opportunity, scope and importance of a project. * Use Lean and DMAIC methodologies to deliver effective profitable projects* Present regular status updates to stakeholders in the form of toll-gate reviews using DMAIC and Lean tools* Coach and mentor Green Belts and team members* Establish key measures of success for projects and implement tracking plans.* Corporate Trainer of Influencer™ Change Management Model.

Responsibilities:* Managing Pan-European Support operations based in 2 countries* Cost Centre Budget Management - $6.7 million/per annum – Headcount 60* Responsible for an operation providing technical services and solutions for Customers, Business Partners, on-roll Engineers, Outsourced Engineers and Major Accounts. * Product Launch responsibility for European and Outsourced Support Service Centre* Deliver operational metrics within the support teams and improve the overall support centre technical performance. * Management of escalated and critical business, customer and product issues* Foster Business relationships with European teams and USA support and Engineering Development Groups.* Project Management/Lean Six Sigma SponsorshipAchievements:* Successfully Project Managed Migration of Support centre from Dublin to Paris* Improved Development resolution times by 10%* Received Recognition award from European Director of Customer Services Operations* Achieved Budget Savings YOY.* Successfully Reshaped Organisation* LSS Project Sponsorship* LSS - Productivity recognised gain of $200k Type 2 savings* Increased Problem resolution by 10% points* Nominated to participated in European High Potential “Emerging Leaders Development Programme”

Responsibilities:* Manage & support first level Team Leaders & Teams.* Cost Centre Budget Management - $3.5 million/per annum – Headcount 116 * Achieve contracted Service Levels* Implement Process change and improvement. * Manage Internal relationships with In-country Service Directors* Maintain Employees Satisfaction Levels* Headcount & Recruitment Process.Achievements:* Support and Implement the Department Merger in WSC (WCE & ECSC)* LSS Yellow Belt member of RCA Improvement Project, recognised at corporate level.* Xerox Europe Excellence Award for Performance Excellence in 2002* Nominated to Participate in Director’s Forum development programme on 2002* Xerox France Director’s Challenge award.

Responsibilities:* Manage & support first level Team Leaders & Teams* Cost Centre Budget Management - $3 million/per annum – Headcount 90* Achieve contracted Service Level & RCA Targets * Implementing Process change and improvement* Manage internal relationships with In-country Service Directors, Achievements:* Project Managed migration of French escalated support team to Dublin.* Decreased Attrition rates by 10% through implemented actions

Responsibilities:* Manage a Multi-lingual first level Team Leaders & teams* Ensuring excellent results in key performance indicators, specifically; telephone service levels, remote call avoidance, customer satisfaction and employee satisfaction. * A second aspect of this role is to be key management contact for the countries supported by the language groups.Achievements:* Successfully corrected Service Level on arrival.* Implemented Performance Management and Dashboard to achieve Service Levels

Responsibilities:* Implemented Performance Management and Dashboard to achieve Service Levels* My role was to motivate, monitor, train, manage and support a team of 12 Technical Support agents while * Ensuring that Service Level & Performance agreements are met. Achievements:* ISO 9002 Certification * Migrated French support Centre to Dublin* Business Continuity Plan Development

* Motivate, Monitor, Train, Manage & Support a team of 16 Reservations Sales agents while ensuring that Sales targets were met* Team consistently finished top ranked team in Department Incentives.* Induction Systems & Process training for new hire sales agents

* Meet Sales targets and tutor new hire sales agents.* As a sales agents, consistently achieved highest Sales ratio

* Occasional back-up to newspapers sports reporter when unavailable.* Sligo Rovers Match Reports for League of Ireland & UEFA Inter-Toto Cup.* Published Interviews with: * Jean-Claude Suaudeau manager of FC Nantes (French League winner, Champions League semi-finalist). * Jack L, Christy Dignam & Aslan, The Corrs

* Advertising Sales Representative* Accounts Management/Collection