Conor Mackin Email & Phone Number

Oakbrook Terrace, Il

• Manage, mentor, and grow a team of passionate UX researchers.• Create custom research programs to provide clients insights into their users’ behaviors, actionable recommendations to improve their products, and drive strategic product development.• Work with clients to help them map their research priorities and then scale and integrate research cadences into their product development lifecycle (Agile or Waterfall).• Provide an objective, data-driven assessment of the current landscape, challenges, and opportunities clients have before them when developing new products in unfamiliar verticals.

Greater Chicago Area

Bold Insight is a part of ReSight Global's family of companies. Our UX and human factors research agencies in China, Germany, Japan, Switzerland, and the United States offer a broad set of tools and methods that help you to improve the user experience of your product

• Oversaw research program for the Honeywell Connected Buildings initiative and lead research teams in supporting the connected building strategy• Identified end-to-end research opportunities across product lines and created targeted research programs to drive product development• Lead workshops to identify UX gaps in new offerings and ensure end-user needs are met when defining product MVP• Disseminated research findings across teams and worked with leadership to ensure findings were integrated into the strategic product roadmap. • Trained junior researchers in how to scope projects, execute research, analyze results, and present findings• Lead UX team (IxD, Research, & Visual Design) in release planning & PI planning• Worked with globally distributed teams to improve Honeywell's Agile Software practices

• Created a UX research planning tool to provide visibility for product owners into the research backlogs and facilitate coordination and prioritization of future UX research efforts throughout the company• Designed and consulted on the construction of the company's first dedicated UX lab• Worked with management to improve Agile UX processes, policies, and procedures• Communicated research findings at stakeholder conferences and across the organization• Plan, coordinated, and executed both qualitative and quantitative research

Oakbrook Terrace, Illinois

• Managed key accounts for Defense and Automotive sectors in regards to client research budget, scope, UX program objectives, test methods, and data analysis approach.• Led internal initiatives in establishing a formalized training and on boarding process for new UX researchers.• Designed, led and executed both qualitative and quantitative research usability tests for formative and summative studies.• Led a wide variety of projects including, but not limited to: Global UX studies on three different continents, unmanned aerial systems, defense weapons systems, medical devices, mobile electronics, website design, call center applications, automotive design, and market research.

Greater Chicago Area

Was responsible for assisting with internal research projects and providing consulting services which include; designing and executing both qualitative and quantitative research plans, conducting Subject Matter Expert (SME) interviews, compiling comprehensive reports to summarize findings for clients, creating project proposals, budgeting and managing projects. Worked on a wide variety of projects including, but not limited to:- Global UX Studies on three different continents- Defense Weapons Systems- E commerce- Medical Devices- Mobile Electronics- Website Design- Call Center Applications- Automotive Design- Self Service Kiosks

Greater Chicago Area

While working for User Centric as an analyst I was responsible for assisting with internal research projects, and providing consulting services which included; designing and executing both qualitative and quantitative research plans, conducting Subject Matter Expert (SME) interviews, and compiling comprehensive reports to summarize findings for clients.

Responsible for planning/conducting Usability Tests, Usability Assessments, and Knowledge Elicitation events for human in the loop scenarios.Conduct mission simulations to analyze watchstander roles and functionsResponsible for reviewing human computer interfaces (HCI) and human machine interfaces (HMI) Responsible for designing measures and instructing data collectors on proper procedureResponsible for assigning and tracking action items and change from usability testing

• Crew Resource Management (CRM) Intervention Approacho Lead researcher examining several hundred incident reports involving helicopter emergency medical services (HEMS). o Accepted to present research paper outlining possible changes to the current CRM paradigms at the Aerospace Medical Association May 2009 conference

Teach students statistical theory, use, and analysisTeach parametric and non-parametric statisticsInstruct students in the use of the Statistical Package for the Social Sciences (SPSS)Grade all exams, class work, and homework assignments

Responsible for conducting Usability Tests, which insure the new interface design meet Navy requirementsResponsible for designing measures and instructing data collectors on proper procedureResponsible for assigning and tracking action items and change from usability testing

Teach students statistical theory, use, and analysisTeach parametric statisticsInstruct students in the use of the Statistical Package for the Social Sciences (SPSS)Grade all exams, class work, and homework assignments

to Dr. Jason KringTeam Simulation and Gaming Lab (TSGL)Developed experimental constructs and original measures to study the effects of gender composition on team performance in virtual environments.Created multiple training scenarios using a search and rescue based mission goal.Created computer survey that automatically incorporated data into SPSS

Human Systems/Factors Engineering

Graduate coursework completed

Bachelor Of Science, Psychology