🚀 Established and led the Vendor Management Department with a strategic focus on enhancing revenue and profitability. Developed a comprehensive go-to-market strategy while building a dedicated marketing team to execute these initiatives.💻 Spearheaded a complete overhaul of the corporate website, transforming it into a user-friendly platform optimised for organic SEO and consistent brand messaging. Collaborated closely with a digital agency to create engaging content, including video testimonials from business leaders and team members, highlighting the company’s culture and values.🏢 Managed the successful launch of a regional office, coordinating logistics and securing attendance from key stakeholders. This effort contributed to the event earning a commendable 2nd place finish at the 2024 PRCA Awards.🛠️ Initiated a comprehensive Brand Architecture Framework to document and unify Nostra’s corporate culture, facilitating smooth transitions for acquired companies under a cohesive brand identity.📈 Implemented a strategic social media approach focused on thought leadership, resulting in an increase of LinkedIn followers from 5,000 to 8,000 within six months and achieving a first-page ranking for our Managed Services offerings.🤝 Identified Microsoft as a key partner and led initiatives to upgrade clients to our comprehensive managed service, Cloud Shield. The successful launch of the “Mission 75” campaign, including a series of events, resulted in significant uptake of Cloud Shield and Microsoft Business

🚀 Elevated to Partner Success Manager, I spearheaded the optimisation of strategic vendor relationships, shifting from an inside sales focus to amplifying partner engagement and collaboration.👥 Led a dynamic team of five, including Vendor Managers and Marketing professionals, to boost inward investment, profitability, and transaction fluidity. Achieved streamlined deal registration and enhanced market alignment across all vendors.📊 Developed a robust vendor management framework, featuring an engagement map and a 10-point engagement matrix. This strategic approach categorised vendors by service alignment and partnership tier, enabling optimised relationship management.📈 Managed and forecasted against revenue targets, driving proactive marketing campaigns and interventions that aligned with business objectives to maximize growth opportunities.🤝 Collaborated seamlessly with marketing, negotiating third-party contracts and managing cross-departmental initiatives to enhance operational efficiency and drive synergies.🔍 Addressed data management challenges through advanced studies in data analytics via DataCamp, Excel Power Query, and Power BI. Earned a Prince2 project management certification to boost my data-driven decision-making capabilities.💰 Drove inward investment growth from €78,000 to €500,000 annually (2019-2023), demonstrating strong leadership and strategic vision.🏆 Project-managed the transition from HPE Gold to Platinum, resulting in a 33% rebate increase, and from Aruba Silver to Gold, securing an additional €50,000 on a leading deal. This reflects my adept negotiation and project management skills.📈 Expanded expertise in Power BI, Excel Power Query, data analytics, digital strategy, and project management, enhancing my ability to implement data-driven strategies and achieve operational excellence.

🚀 Recognised for outstanding business development skills, I was promoted to Inside Sales Manager to expand sales operations across the IT spectrum, focusing on building a high-performing sales team.👥 Strategically recruited and mentored a team of three sales professionals, guiding them from foundational levels in IT and sales to high-performing inbound and outbound sales executives within just six months. Orchestrated the team’s efforts, generating over $2 million in revenue and securing 16 new client logos within 18 months, significantly contributing to the company’s growth.📚 Developed an innovative sales training methodology, emphasizing detailed analysis of sales engagements and honing communication skills through the "three W's": "Who are you?", "What do you want?", and "What's in it for me?" This approach was applied across voice, email, and social platforms. Established a robust framework for sales conversations, focusing on key phases: introduction, trust development, pitch, and closure. Regularly evaluated team performance using stacked bar chart metrics to identify strengths and areas for improvement.🤝 Collaborated effectively with the marketing department to launch "Smarketing," a holistic approach to revenue generation that seamlessly integrated marketing and sales operations from lead inception to deal closure.🛠️ Leveraged advanced tools such as HubSpot, Microsoft Dynamics, and Sales Navigator to meticulously tag and track every engagement, enhancing campaign effectiveness and vendor partner support. Designed and implemented sophisticated lead routing logic and workflows, ensuring a seamless transition from marketing-qualified leads to sales-qualified leads within HubSpot, while managing opportunities in Microsoft Dynamics for optimal lead and revenue generation tracking.

🚀 As the inaugural hire for the Managed Print Services division, I led initiatives to identify and capture new market opportunities while enhancing relationships with existing clients through strategic up-selling, cross-selling, and renewals. This significantly contributed to revenue growth and market presence.📈 Developed a robust sales process that included detailed prospect identification, financial and usage analysis, and the structuring of competitive financial agreements to maximise client value and satisfaction.🤝 Successfully negotiated terms with third-party leasing agents, ensuring beneficial outcomes and establishing strong, ongoing partnerships that facilitated seamless service delivery.📊 Delivered persuasive business case presentations to key stakeholders, driving project approvals and fostering client trust and long-term engagement.🛠️ Managed end-to-end project delivery and installation, coordinating cross-functional teams to ensure seamless execution and client satisfaction.💻 Gained expertise across the Microsoft Suite, Xerox technologies, and Grenke Finance systems, while deepening my knowledge in Managed Services and IT New Business Development strategies.

Strengths:New Business AcquisitionDigitisationDocument Technology

Founded and managed DM Solutions serving several high profile clients.Services/Skills:Design Direct MarketingPrintBusiness Development

Responsibilities:Account ManagementNew Business DevelopmentProduction ManagementStaff TrainingCRM Management

Responsibilities:Production ManagementPrepress/Design Best PracticeClient Briefings/SupportStaff TrainingVendor Management/Negotiations