Responsible for creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards.Provided technical feasibility assessments and scoping for projects and product support.Worked on complex issues where analysis of situations or data requires in-depth knowledge of Medable and Medable's products and services.Handled complex interactions with key stakeholders for Medable's customers.Tracked detailed plans to ensure deliverables are complete on time.Coordinated project implementations and product configurations for client accounts.Developed and maintained strong customer relationships.Established and taught customer support practices and proceduresParticipated in meetings with decision-makers, system owners, and end-users to document business requirements and goals.Identified and addressed issues or risks internally and with customers.

Responsible for client satisfaction in work and project experience overallCreated and managed project plans and documentation including Smartsheets, JIRA, Zohoand Google toolsIdentified and close resource gaps as needed to meet project goalsAssigned, monitored, and directed workflow for 2 project teamsProactively identified risks or opportunities and helped manage the project teams toeffectively respondProvided project leadership to encourage enthusiasm and team healthTracked project budgets vs internal burn rate and provided financial reporting

Responsible for key steps of the end-to-end ratings process for complex jobs with paceand quality to meet customer needs resulting in the completion of 7000+ jobsSupported team priorities such as job processing, continuous improvement, andchange management resulting in the adoption of Agile principles for internal projectsDemonstrated proficient understanding of ratings process, SOPs, and standard workGuided Analysts and other business partners through ratings process and supported anagile and lean workflow environment

Responsible for the design and support of full Agile transformation roll outs, includingKanban, elements of Scrum, and Lean process optimization.Assisted in the management of 11 internal projects that resulted in an estimated $200k+business value saved and an average efficiency increase of roughly %18Delivered hands on coaching of 8 international teams of 120+ individuals in principles ofagile project execution and lean optimizationDocumented value stream maps for 9 teams for process optimizationResponsible for key steps of the end-to-end ratings process for complex jobs with paceand quality to meet customer needsSupported team priorities such as job processing, continuous improvement, and changemanagement resulting in the adoption of Agile principles for internal projectsGuided Analysts and other business partners through ratings process and supported anagile and lean workflow environment

Responsible for key steps of the end-to-end ratings process for complex jobs with paceand quality to meet customer needs resulting in the completion of 7000+ jobsSupported team priorities such as job processing, continuous improvement, andchange management resulting in the adoption of Agile principles for internal projectsDemonstrated proficient understanding of ratings process, SOPs, and standard workGuided Analysts and other business partners through ratings process and supported anagile and lean workflow environment

Responsible for managing high profile and high-risk projects, which resulted inturning 5 clients into long-range retention opportunities and house accounts.Developed and executed project plans on complex ideas and concepts with manyinterdependencies and myriad skill requirements.Demonstrated ability to negotiate contracts, recognize opportunities withinexisting clients to develop new business, and communicate different concepts inwritten form via wireframes and site maps

Responsible for application development and design in addition to Agile management consultation Developed two games and contracted out artwork and sound design to sub contractors

TA for the LD1 class for Cohort 27 where my co-TA and I run labs and assist the new level designers with their first semester at the Guildhall.TA for the Team Game Production class, where I assist and give trainings to new producers on how to help lead and make teams more effective.

• Planned and executed 6-month project using Agile and Scrum Methodologies• Coordinated flexible and resilient team structure and schedules for developers• Successfully developed for simultaneous console and PC release • Coordinated external playtests with the public and guildhall students

• Led multidisciplinary lead team that managed organizational leadership for the whole project • Responsible for departmental structure of lead team and management of two other producers for individual level teams • Organized and executed SCRUM meetings within 50-person team of junior developers• Created and maintained schedules and planning meetings using Agile methodology

• Studied intercultural communication to improve team dynamics• Produced level design work while effectively managing a small, focused team• Delegated documentation creation and maintenance to appropriate team members • Successfully prioritized vision and goals of team to create a shippable title