Business Analyst
Current• Assisted claimants with resolving issues and questions regarding unemployment benefits• Developed multiple data analysis solutions for project planning and internal reporting, utilizing tools including Microsoft Excel, Access, and Power BI. These datasets were used to plan nationwide IT projects, as well as maintain high productivity across VSO staff on the COVID army while minimizing administrative work for supervisors• Trained multiple waves of new hires in processes, as well as both hard and soft skills to ensure a quality service is provided to the customer across all team members