Conrad Callahan Email and Phone Number

Administered the base local area network (LAN) and wide area network (WAN) for the 446th Air Wing. Very thorough when performing work and conscientious about attending to details. Monitored ongoing operation of network systems to ensure hardware and software were functioning and operational standards were met. Identified and resolved network related problems occurring within the assigned area of responsibility. Responded to customer requests for assistance, ensuring trouble reports were handled expeditiously. Troubleshot hardware, software, and LAN/WAN problems.Planned, tested, and configured base network systems. Managed planning, monitoring,testing, maintaining, and operating multiple operating systems-based network platforms. Conducted risk analysis, feasibility studies, and/or trade-off analysis to develop and refine functional requirements and specifications. Managed the information technology (IT) planning process to ensure that developed solutions meet customer requirements.Analyzed and resolved problems and trends. Worked with clients and customers to assess their needs, provided information or assistance, resolved their problems, or satisfied their expectations; knowledgeable about available products and services; committed to providing quality products and services. Recorded problem reports as they occurred to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution. Provided support of computer network, mobile devices, and desktop operating systems and their applications. Provided technical assistance to current and potential users so that LAN/WAN and other IT systems operations had few major disruptions. Proactively interacted with users to ensure proper operation of computer systems, hardware, and software. Expressed information to individuals or groups effectively, considered the audience and nature of the information.

Implemented and administered the SAP (Special Access Program) information security program for the Flying Squadron. Implemented and advised subordinate unit-level IAOs on IT security policies and procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation using Advanced Programs Local Area Networks (LANs), Wide Area Networks (WANs), or other communications modes. Reported via the Wing APO on all incidents involving viruses, tempering, or unauthorized system entry. Controlled access to prevent unauthorized persons from using network facilities. Limited access to privileged programs (i.e., operating system, system parameter and configuration files, and databases), utilities, and security-relevant programs/data files to only properly qualified, trained, and authorized personnel. Assistant Administrator for Flying Squadron local area network (LAN) and wide area network (WAN). Monitored, tested, analyzed, maintained, and operated multiple operating systems-based network platforms. Evaluated and initiated appropriate action on requests to satisfy new/unique requirements for the security of various operating systems. Evaluated, and fine-tuned components such as hubs, switches, and routers to achieve peak efficiency within the overall network connectivity. Installed, configured, and troubleshot network and application server hardware, network operating system software, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, and concentrators. Ensured the vigorous application of information security/information assurance policies in delivery of network services. Served as custodian for equipment accounts (i.e. ADPE, Base Supply) and cryptographic accounts (COMSEC, SVRO) as necessary to fulfill the Flying Squadron LAN/WAN hardware requirements.

Took this contract while waiting to start the Department of the Air Force job. Installed, terminated, and tested 306 CAT6 cables at Amber Hall on Eielson AFB. Short term contract.

Provided technical solutions and cost estimates for the installation of PACAF A3/6 SIPRNET projects; expansion of existing VoSIP network infrastructure and secure room requirements for classified network equipment. Managed SIPRNET systems support relating to the day-to-day operations of fiber-based and copper-based infrastructure Provided technical expertise of the principles, methods, and tools for analyzing and developing systems test and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues. Supported analysis of network performance (i. e. traffic load, connect time, transmission speeds, packet sizes, and throughput) Supported site surveys, development of network designs, support troubleshooting, configuration control, and testing. Reviewed the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery. Trained military counterparts in network management and configuration management. Supported preparation and maintenance of local accreditation packages for SIPRNET and VoSIP architecture. Managed Installation, Operation, and Maintenance (IO&M) support to the Vo SIP system and end user terminals. Configured CISCO Switches and TACLANES. Assisted the Government in maintaining an inventory of all Vo SIP end devices Assist the Government in ensuring BARS (Backup and Restore Services) were running on the Call Manager Publisher.

Managed handling\shipping and receiving of Test Measurement and Diagnostic Equipment from Eielson AFB to Joint Base Elmendorf-Richardson Precision Measurement Equipment Lab (PMEL) for 104 Accounts. Supporting all base/DOD activities to include the F35 and F16 missions.

INFORMATION MANAGEMENTManaged the assigned IT/communications environment with privileged access at the network level for Naval customers at 4 sites for supporting 5,000 customers. Planned, coordinated, installed, and continuously analyzed system design, hardware and software. ORAL COMMUNICATIONLiaison between Perspecta and Naval Leadership/NAVAIR. Expressed information to individuals or groups effectively, taking into account the audience and nature of the information. Made clear and convincing oral presentations; listened to others, attended to nonverbal cues, and responded appropriately. Routinely communicated and coordinated with Naval contract representatives, Information Security Managers, Security managers, third party contractors, Air Force Communications POC’s, Groundskeepers, and Customer Service escalations. Worked with clients and customers to assess their needs, provide information or assistance in resolving their problems, or satisfy their expectations. Committed to providing quality products and services.PLANNING AND EVALUATINGUtilized experience of procedures to ensure production or delivery of products and services, including tools and mechanisms for distributing new or enhanced software. Identified problems; determined accuracy and relevance of information; used sound judgment to generate and evaluate alternatives, and to make recommendations. Interviewed and selected candidates for vacancies. Initiated proposals for formal disciplinary actions, as needed. Interpreted instructions and specifications, to include blueprint reading. Visited individual work sites to analyze user problems and provide solutions. Trusted Agent for cryptographic access cards for NIPR and SIPR. Managed SIPR Network; 5 TACLANES and COMSEC Material for all sites and for planned sites. Planned, coordinated, and implemented outages for routine maintenance or circuit/system upgrades and tests.

Many positions held, last position RF Transmissions Systems Manager 3 yearsDuties, Accomplishments and Related Skills:+COMSEC NCOIC - Managed LE and EKMS+Oversaw, established and maintained circuits; configured/managed system and network connectivity.+Performed/supervised wireless radio and satellite systems and equipment maintenance.+Managed work in progress and reviewed completed repairs for sound maintenance practices.+Established requirement for maintenance equipment, support equipment, tools and spare parts.+Identified standards for ground RF system maintenance problem areas and recommended corrective action.+Developed and enforced safety standards for ground RF system maintenance activities.**Hand-picked to manage $5 million dollar Motorola Land Mobile Radio contract for DoD's only tri-servicebase with 56 accounts and over 5000 pieces of equipment.**Trained 300+ personnel on 4 types of vehicles, 9 communications equipment suites, Air Force procedures, andNuclear/Biological decontamination.**Supervised 36 personnel during career; training, mentoring, and coaching.**Deployed to Afghanistan twice, once for 8 months as sole communications support for Explosive Ordinance Disposal team with 50 personnel.