Conrad Reloj Email & Phone Number

San Diego County, California, United States

Providing excellent customer service through prompt and professional automotive claims handling.

San Diego County, California, United States

• Managed workflow of auto service drive lane
• Sold maintenance and repair recommendations
• Dispatched daily work among technicians and delegated daily tasks to porters
• Managed parts orders and returns

United States

• Passed various state property and casualty licensing exams as emergency adjuster
• Traveled to catastrophe areas and assisted with regional large volume losses
• Maintained proficiency rating while also multitasking Combo Auto Damage Adjuster duties

San Diego, California, United States

• Managed direct repair operations with partner body shops and rental agencies
• Executed plan to mitigate estimate costs, repair cycle times, and rental severity
• Integrated new shop onboarding process to ARX program
• Recognized with ARX shop for Service Survey results in top ten performance companywide

San Diego, California

• Collaborated in Six Sigma Projects to identify self-service and automation process opportunities
• Shared subject matter expertise for Towing/Salvage and Rental Calculator use cases
• Conducted data mining for ARX non-drivable losses and completed regression test plans on time
• Provided technical support during transition and nationwide process change rollout

San Diego County, California, United States

• Wrote material damage estimates, supplements, and total loss appraisals
• Inspected, negotiated, and settled auto claims
• Volunteered for CAT Duty standby list

San Diego County, California, United States

• Managed 5-10 direct reports to oversee western regional territories (AK, AZ, CA, HI, ID, NV, OR, WA)
• Reviewed daily reports and compliance audits
• Conducted interview roleplay assessments and screened potential new adjuster hires
• My team was recognized 3Q2004 for excellent customer service

San Diego, California, United States

• Managed daily intake of new assignments in addition to active pending files
• Communicated with repair shops and independent adjusters for non-staffed and remote territories
• Audited subrogation demands
• Coached and trained new associates

San Diego, California, United States

• Wrote material damage estimates, supplements, and total loss appraisals
• Inspected, negotiated, and settled first/third party auto claims
• Volunteered for CAT Duty standby list

Poway, California

• Managed new claim reports and pending claims in a high-volume, fast-paced call center
• Investigated auto claims, identified risk exposures, set financial reserves, and issued settlement checks
• Coached and trained new associates

San Diego, California, United States

• Received inbound merchandise supply
• Maintained inventory organization
• Directed and delegated daily tasks to 5-10 employees

San Diego, California, United States

• Completed Series 6 and Series 63 license exams
• Contacted prospects and scheduled client appointments
• Sold mutual funds and variable life insurance products

San Diego, California

• Transported funds between cash drop locations and main vault
• Completed firearms safety training class
• Responded to emergency requests and resolved difficult situations

San Diego, California

• Quickly learned various Food Service concepts: quick casual dining, concession stand, stadium vending, and special event catering
• Maintained material handling and procedures in accordance with health and safety standards
• Trained and supervised various teams of 5 to 50 full-time, part-time, and seasonal employees

Bs, Business Administration And Management

Activities and Societies: Beta Omega Phi - Held officer position as Fraternity Pledge Coordinator Andres Bonifacio Samahan - Student.

Associate Of Science - As, Business Administration And Management

Activities and Societies: Phi Theta Kappa honor society