Software Support
Edinburgh, Scotland, United Kingdom
- logging/progressing cases in ServiceNow (IT Service Management tool), advanced fault finding and resolution of Zonal specific software/basic database maintenance – queries and inserts (SQL)/connecting remotely and fixing issues, handling incoming support calls, collaborative remote working (Teams, SharePoint, ScreenSteps, freely sharing improvement ideas/notes), had seen ITIL as taught at university, applied in a corporate environment), EPOS systems.- Role with elevated access to financial data/permissions – passed background/credit and adverse media checks prior to starting with them