Jeff Conrad Email & Phone Number

Austin, Texas, United States

• Consulted on retainer as an M&A specialist in Rackspace's efforts to increase industry verticalization, technology differentiation, and geographic reach
• Advised European Investment firm on US Cloud and IT Services market in conjunction with existing Investment Banking contacts
• Sourced potential deals for Multinational Cloud Services Provider seeking new M&A opportunities

San Antonio, Texas Area

• Prepared and received approval for a global expansion plan that I then sourced and negotiated preliminary acquisition offers for opportunities in several key markets (Germany, Australia, Brazil)
• Identified opportunity for Rackspace to enter Software as a Service market then sourced, diligenced, negotiated, and closed our first SaaS acquisition
• Managed network of Banking relationships resulting in uncovering acquisition opportunities like Just Analytics, an APAC data analytics Azure specialist that perfectly fit Rackspace's Product, Region, and Technology.
• Led diligence and negotiations to acquire key product capabilities for our AWS business including restructuring the deal from a full acquisition into a perpetual license thereby retaining value while limiting risk
• Carved out Rackspace's Cloud Sites business as part of a divestiture of those assets to Liquid Web which included negotiating the final Asset Purchase Agreement, Transition Services Agreement and Hosting Services.
• Ran the process to find a buyer, negotiate terms and manage the carve out for Rackspace's Mailgun business which included negotiating the terms to retain equity in the newly formed company

San Antonio, Texas Area

• Served as the Chief of Staff to the CEO where I organized the weekly meeting of all CEO direct reports, participated in quarterly Board meetings, and oversaw the content for Rackspace's yearly leadership kickoff.
• Selected to be part of the small team working with Morgan Stanley to evaluate the potential sale of Rackspace in 2014
• Built business case for early stage new products and business lines including Rackspace's offer on Amazon Web Services
• Collaborated with our Finance department to create Rackspace's first product based revenue plan

San Antonio, Texas Area

• Designed, built and ran a program split into 6 major work streams to transition existing Rackspace Cloud Products from their original code base onto OpenStack all while continuing to launch new products
• Achieved zero documented exploits in response to a published security vulnerability by migrating around 100,000 virtual machines in less than 8 weeks
• Co-created a process (Patented) that allows for the rapid defragmentation of thousands of virtual servers across multiple data centers through the use of weighted source and destination algorithms
• Kickstarted a corporate-wide initiative to train 5,000+ Rackers in Cloud technology
• Elected to serve on the Corporate Change Advisory Board, Rackspace's corporate entity responsible for reviewing and approving corporate-wide change proposals

San Antonio, Texas Area

• Managed the program that automated server provisioning for Cloud Computing within Rackspace data centers
• Oversaw the creation of automated network provisioning to enable discovery and management of physical hardware
• Collaborated on the formation of a Rackspace team focused on OpenStack Nova

London, United Kingdom

• Moved over 11,000 devices during 28 bulk moves and over 35 custom moves between Rackspace’s London data centers
• Completed 100% of bulk moves during the 6 hour advertised maintenance window
• Finished the original project scope 6 months ahead of schedule allowing for an additional 7,000 sqft of space to be consolidated
• Protected the 25% of Rackspace’s worldwide revenue put at risk during the consolidation by exceeding customer expectations throughout the project
• Maintained a component failure rate of less than 1% compared to an industry standard of 2-4%, all while making provisions to handle up to a documented worse case 15% failure rate

San Antonio, Texas Area

• Handled vendor evaluation, initial contract negotiation, and communication plans for a million dollar software purchase and implementation
• Communicated with entire Rackspace customer base (13,000+) during regular and emergency situations
• Served as a subject matter expert in cross departmental projects seeking to implement process and system change

San Antonio, Texas Area

• Grew service development concept into 9 person team performing change management, process engineering, analytics and reporting
• Introduced ITIL concepts throughout company leading to adoption in multiple departments (IT, Engineering, Intensive, and PMO)
• Developed 4 employees to take management positions elsewhere in the organization
• Increased customer response rates to NPS surveys by over 400%

San Antonio, Texas Area

• Grew account base to be valued at $6,000,000+ yearly
• Renewed a record 11 accounts in one quarter whose total secured worth exceeded $1,700,000
• Uncovered billing errors costing company over $150,000 annually
• Created a stopgap CRM solution to increase personal performance that was later adopted by others in the same role

San Antonio, Texas

San Antonio, Texas Area

• Met with key decision makers and introduced them to financing options
• Brokered transactions valued at over $400,000
• Designed all marketing materials, including web page, brochures, business cards and other promotional literature

Dallas/Fort Worth Area

• Headed project with $100,000 budget
• Contracted for labor and equipment necessary to complete project
• Served as liaison between governmental agencies and team