Constance Clark Email & Phone Number

Federal Way, Wa, Us

Web-based clients and customers. Assisting and consulting for proper product alignment.Heavy customer service based – phone interaction with customers and building business objectives.Setting up account payment plans.Professional interaction with customers Online.Training, and supervising a successful team of three workersAnalyzing customer accounts for accuracy.Utilizing CRM system (Oracle) for logging and reporting interactions.Delivering accurate, timely reports and suggestions directly to high level executive staff.Entrusted to manage office in the supervisor’s absence.

Provide customer and technical support to monitored customers. Respond to alarm calls by following the proper procedures and protocol. Maintain accurate and detailed records. Assist in the development of new processes and procedures to improve the quality of service. Enter customer information into computer generated accounts.

Order processing, billing clerk, data entry, credit card disputes, verifying customer billing information and order. Helping customer’s with general customer service issues. Receptionist duties when needed as a backup person: Greeted incoming guests, answered ten incoming lines, faxing and logging deliveries. I would handle the incoming and outgoing mail and ordered food and office supplies. Billing clerk responsibilities sending out invoices, applying payments, light collections, and canceling service for monitored customers when requested.

2004-2007 Respond to customer inquiries by researching status of items orders and tracking shipments, Contact shipping vendors, Assist incoming callers regarding products, Log calls into computer, Assist customers with minor hardware/software difficulties.