Constance Murray Email & Phone Number

Fort Wayne, In, Us

United States

Resolves telephone inquiries from Parkview Health customers. Strives toward achieving resolution at initial call to SBO Patient Accounting to achieve quality satisfaction for the customer while achieving a payment stream for Parkview Health. ResponsibilitiesMaintain expert knowledge in both physician and hospital Patient Accounting processes and procedures.Demonstrate expertise in insurance coverage, billing, charges, financial counseling, collections, cash posting, and refunds.Analyze account balances for quality outcomes, prepare reports, and make recommendation to SBO leadership regarding aged and uncollectible patient balances.Display knowledgeable about SBO payment options, discounts, charity care policy, and state funded Medicaid programs.Exhibit behavior in accordance of service excellence while taking appropriate actions to protect Parkview's assets.

United States

Contacts the payor to obtain payment on hospital claims.ResponsibilitiesUse payor-specific contract terms and governmental regulations to work payor pended claims or payor denials, ultimately bringing the account to resolution.Work with other departments within the health system to resolve issues relating to the collection of patient accounts pending insurance.Provide feedback to Payor Contracting and immediate supervisor regarding payor issues and identified trends.

United States

Responsible for all aspects of accounts receivableWorking insurance denials and non-paymentsCharge entry for various visitsDiscussions with patients regarding account balancesCollecting patient payments via telephoneThis position must employ critical thinking, confidentiality, troubleshooting techniques, immediate response to the needs of our patients (physicians, administration, or co-workers) and effective communication with co-workers, physicians, administration and patients.

N Clinton Street

Greeting patients, registration to include; medical history entry, obtaining insurance authorizations, scheduling appointments, and taking payments.

Fort Wayne, Indiana Area

In charge of all marketing efforts at the Fort Wayne, IN location. Promote business-to-business networking with community involvement, including all fundraisers. Building relationships in and outside the four walls of Texas Roadhouse. Help train new staff and manage floor. Build relationships with patrons. Handle all social media and promotions materials at store location.Promoted to full-time marketer within 6 months of employmentMade it into the top 3 for 4 consecutive quarters in market.Generated over $600,000 in ROI in a year of community involvement. Helped build brand involvement with numerous charitable organizations within Fort Wayne.

Fort Wayne, Indiana Area

Preparation LineStation Replenishment Customer ServiceOrder EntryDelivery Assistance

Certificate, Medical Insurance Coding Specialist/Coder

Bachelor'S Degree, Marketing

Academic Honors