Constance Sullivan Email & Phone Number

Manages and directs the daily activities of the contact center specialist. Responsible for supervising, planning, and managing functions concerned to the Enterprise Contact Center environment.Performs supervisor functions such as call monitoring, coaching, training, disciplining, and reviewing all specialists. Responsible for motivating, directing and leading the team to meet/exceed performance standards for the operations.Acts as an information source and answering specialist questions, assigning tasks, following up and giving instructions as needed. Attends, follow up and resolve customer complaints and questions as needed.Prepares and directs schedules, monitors attendance of operators, schedules breaks and shifts as necessary.Updates databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.

Responsible for building, developing and managing relationships with individuals, businesses and organizations on behalf of St. Jude Children’s Research Hospital through phone and email contact.Exercises knowledge of core programs, online fundraising and customer skills to assist donors to ensure completion of events and to support the escalation of donor issues.Builds rapport with donors through active communication paired with keen listening skills to work quickly to anticipate donor needs.Provides a detailed understanding of fundraising programs to educate and train donors on fundraising events.Troubleshoots online fundraising issues with donors and coordinators to provide for a better St. Jude experience.Assistance of in-bound and out-bound calling and follow-up to current and potential donors.Asked to assist with the St. Jude Red Frog Events Proton Therapy Center Grand Opening phone calls as well as the San Antonio, Texas St. Jude Dream Home Giveaway.Event Recruiter; flexible in switching job functions to service the business needs between sales calling and over-the-phone support.Handy in knowledge of core St. Jude programs and well as programs outside of my current job function.

Assistance of out-bound calling and follow-up to current and potential donors.Programs and systems trained in:DMS, DMS Lite, Noble, Team Approach, Team Raiser, Salesforce, Workday

Tutored children from South Korea in reading and conversation practice in English.

Provided exceptional cashier and customer service assistance.Maintained a working knowledge of department and store merchandise to better aid the customer.Contributed to sales floor maintenance.

Teaching and listening skillsAbility to be flexible to work with children of varying ages (6weeks-3years old).

Certificate, Illustration Major

Certificate, English Teaching Certificate (Tesol)