Constance Washington Email & Phone Number

Phoenix, Az

Handle inbound and outbound calls. Review potential fraudulent accounts for the prevention and detection of fraud. Verify account activity with customers on the phone and determine if transactions or activity can be validated by the card holder. Make decisions and take appropriate actions to minimize fraud losses and provide excellent customer service. Meet all monthly metrics required to meet call center customer service level. Knowledge of atm debit card detection, credit card detection, large corporation detection, small business lending detection, account takeovers, identity theft, fraud trends and mass compromises. Knowledge of BOA products and remain current on all of BOA procedural changes and updates.

Scottsdale, Arizona

First-point-of contact for all visitors for General Dynamics C4 Systems. My duties include providing effective and excellent customer service to all internal and external visitors and employees for the Visitors Lobby. Maintain and control classified and unclassified documents originating within the company. Review documents to determine pre-established classification level based on contract or security guidance distribution requirements and process distribution requests according to established procedures. Maintain classified documents for periodic review system and status tracking for process related documents and records. Generate a quality assurance checklist for completed assignments in support of business activities. Set up wireless accounts for visitors and process over 1200 visitors per month. Have an active secret clearance.

Scottsdale, Arizona

Duties include Administrative Customer Service duties for Human Resources function. Support the entire Human Resources Team on administrative tasks and daily action items. Answer policy and benefit questions for employees in a knowledgeable, timely and courteous manner. Interact with all levels of management and customers. Handle meetings/ travel arrangements, process expense statements and prepare presentations. Schedule and process exit interviews. Assist with payroll in processing status changes. Well-organized, learn new tasks quickly, multi-tasked and detail oriented. Maintain staff confidentiality.

Scottsdale, Arizona

Duties include coordinating internal opportunities for the Staffing Department. Screening and processing internal, external opportunities and posting requisitions. Scheduling candidates for interviews and following up on interview responses. Conduct regular follow up with managers to determine the status of their open positions and to work efficiently and effectively to fill their open positions. Handle routine employee inquires and walk in traffic.