Infrastructure service delivery, strategy and planning: - Identify and anticipate regional business needs, providing recommendations for IT strategy, initiatives and requirements leveraging the geographic awareness, culture and legislation impact. - Regularly join the regional and global Network domain meetings advising and supporting to prioritize project portfolio and changes to the domain strategy within the Region. - Responsible for working with… Show more Infrastructure service delivery, strategy and planning: - Identify and anticipate regional business needs, providing recommendations for IT strategy, initiatives and requirements leveraging the geographic awareness, culture and legislation impact. - Regularly join the regional and global Network domain meetings advising and supporting to prioritize project portfolio and changes to the domain strategy within the Region. - Responsible for working with external partners to meet business needs without disruption, minimizing unplanned and/or unexpected capacity needsRegional Infrastructure Project Governance: - Leverage in-depth regional business process knowledge to execute regional and domain funded projects. - Support the Providers’ demand management activity to proactively ensure business demand is met. - Provide overall quality control and metrics review within region.Financial management and controls: - Create regional Network budget ( 6m USD + ) and adjust quarterly forecasts, while advising on actions to optimize costs and improve efficiency.Relationship & Service/Vendor Management: - Build and maintain effective relationships with both internal teams and external IT service providers for seamless service delivery. - Regional vendor management and act as escalation path for in region vendors and service issues to get a faster turnaround. Show less

Identifying, logging and tracking escalations and manage them through to resolution. Point of contact as part of the ITIL Incident management process and root cause analyst for the ITIL Problem Management Process. Managing escalations from source to root-cause for complex customer solutions of high-profile accounts – this includes solutions from an evolving set of data products and services, but with particular emphasis on fixed connectivity including global provide and unified communications… Show more Identifying, logging and tracking escalations and manage them through to resolution. Point of contact as part of the ITIL Incident management process and root cause analyst for the ITIL Problem Management Process. Managing escalations from source to root-cause for complex customer solutions of high-profile accounts – this includes solutions from an evolving set of data products and services, but with particular emphasis on fixed connectivity including global provide and unified communications. Consulting with stakeholders, building credibility and confidence in Vodafone as a solutions provider. Working closely with stakeholders, solution teams, management, external partners as well as technical teams from various markets / countries to ensure that solutions are implemented with minimum business disruption; Ability to escalate to the highest level of management and across to the most technical teams to ensure early resolution of incidents and issues through pragmatic escalation.Key - Responsibilities: Key point of contact for escalation management:• Engage with technical teams to understand technical issues and underlying business impact, supporting the delivery teams with an interface into escalating incidents and issues into the correct resolving teams and also into management for rapid resolution. • Undertake feasibility checks and design activity to validate solution delivery • Recommend innovative, optimum solutions that provide a short term resolution as well as a long term permanent solution. • Root cause analysis findings in accordance with Vodafone’s design methodology, ensuring compliance of third party design deliverables; coordinating local technical solution architects, network engineers, operations and external partners across various markets• Ensure E2E solution incl. ability to resolve solutions in lifecycle (moves, changes, e.g. capacity increases) Show less

Working as part of a team of network analysts who are strategically located in various locations around the world, supporting the Global network infrastructure of an industry leading multinational organization.Providing 2nd/3rd Line support in a global network in more than 60 countries with aggressive uptime metrics. Cisco based network, including LAN/WAN, VLAN, HSRP, EIGRP and WAN based technologies including, MPLS, BGP, HA and VPN.Lead network engineer dealing with operational… Show more Working as part of a team of network analysts who are strategically located in various locations around the world, supporting the Global network infrastructure of an industry leading multinational organization.Providing 2nd/3rd Line support in a global network in more than 60 countries with aggressive uptime metrics. Cisco based network, including LAN/WAN, VLAN, HSRP, EIGRP and WAN based technologies including, MPLS, BGP, HA and VPN.Lead network engineer dealing with operational critical WAN, LAN, Security and remote access issues. Major incident end to end resolutions and post reviews. Provide day to day as well as out of hours on call L2 and L3 support, Incident management, change management, asset management in ITIL focused environment.A history of high level troubleshooting and leadership for business critical and complex network issues. Managing expectations in a high pressured environment with clear business communications.KEY SKILLS Management of a large multi-platform, global network infrastructure Service relationship owner working with partners and stakeholders Recognised capacity to lead, coach and motivate a world-wide team Experienced skills in leading and delivering projects and installations Excellent knowledge of multiple IT systems, Cisco WAN, LAN, Alteon VPN, Check Point, f5 GTM, Internet Proxy (Microsoft and McAfee),TMG, Juniper SSL, Infoblox, & QRADAR. Junos SA SME Practiced Project Management skills Show less